New Member
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6 Messages
Can’t record evening sessions of French Open
French Open tennis has 3 separate broadcasts on Tennis Channel per day. They all have the same name. DTV Stream will only record the first session. I can’t record the programs after the morning session because it’s the same name and the DTV box thinks it is already recording it. So when I press record on the guide for the afternoon sessions, it says it is being recorded. But no recording. This is likely because all 3 programs have the same name. Only way around is this problem is to turn on evening programs when they start and hit record button.
I’m one of many who has complained and it’s still not fixed. This is a big problem for DTV and they should take some responsibility and fix it. Didn’t happen when we had Fubo.
DIRECTVhelp
Community Support
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255K Messages
2 years ago
Hello. We're sorry you're missing your games due to this recording issue.
Before we get started, we'd like to gather some information to find out the root cause of this issue. I will send you a direct message to work on it.
Maria, DIRECTV Community Specialist
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GTyz
New Member
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319 Messages
2 years ago
As a workaround @Dfaris98 , cancel the series recording for the French Open and kick a new one but select All Episodes instead of New. For sure, yeah, this is because they have the same name, but this is coming from the providers themselves. However, DTV might be able to get better metadata from the provider.
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Dfaris98
New Member
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6 Messages
2 years ago
GTyz, I tried that but it still doesn’t work. The DTV Stream box reads as recording for all French Open programs on Tennis Channel, but it only records the first one of the day. I am going to write Tennis Channel about the metadata problem.
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TexasBrit
ACE - Expert
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14.1K Messages
2 years ago
Blame the guide data provider and Tennis channel. The metadata for the programs is incorrect. We have seen this with other sports channels also.
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