Can't record some programs

What devices are you using to stream? Have you tried recording on any other devices? Like a computer or tablet.  Is this happening only with these shows or other shows?

All we have is the box for Directv Streaming.  This allows us to record a number of shows but not others, something we can’t figure out why.

Are the shows on specific networks? If so, can other shows on that network be recorded?

Why can some networks be recorded and not others?  It seems unreasonable that some shows could be watched yet not recorded.

You did not answer the question.

We can tape news programs on NBC but can't tape Chicago Med, Fire and PD programs, which are also on NBC

Just the NBC channel is the issue? No other channels?

A lot of subscribers have reported that they are receiving that message. I don't recall a solution. You might try searching the forum for any confirmation.

We haven’t looked at other channels yet.  Thanks for taking the time to respond!

I guess AT&T or Directv has no resources to help customers in this situation

AT&T has nothing to do with the service. DirecTV is totally different company from AT&T. The 2 split into separate companies almost 2 years ago. I suggest you contact DirecTV support directly with your issue. You can call them, chat with a rep, or use Facebook, Twitter, or Reddit.

Hi, we're sorry for any issue with the recording. We're sending you a DM to gather more details and get it solved as soon as possible.  Duvan, DIRECTV Community Specialist

Hi Duvan,

you posted four hours ago that, as a Directv community specialist, you will be sending me a DM to gather more details about our inability to record a number of programs, and get our problem solved asap.  So far I still haven’t received a DM.

Kean

Kean, we have sent you a DM asking some questions to gather more information related to your issue. Please review your inbox and meet in DM to continue the assistance. Duvan, DIRECTV Community Specialist

I'm having the same issue on multiple channels and programs.

I just waited on "chat" for 30 minutes, but I believe they fixed the issue.