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K

8 Messages

Tuesday, December 12th, 2023 9:37 PM

Can't view my recordings on my firestick.

I have the new Fire Stick 4K, I have 3 of them, two at home that work fine. I am on vacation and I can use everything fine but I cannot see or watch any of my recorded shows. 

ACE - Sage

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46.1K Messages

11 months ago

Are you a DirecTV Satellite or DirecTV Stream customer?

Community Support

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254.4K Messages

11 months ago

Hello @Keithkh. We’re more than happy to assist you regarding your recording shows. We’ll send you a PM to gather some additional information specific to your account. NatalyC DIRECTV Social Media Specialist

8 Messages

11 months ago

I am available now. I am on Stream. 

ACE - Expert

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6.2K Messages

11 months ago

What are the recordings you are trying to watch? Are the recordings from your home based local channels?

8 Messages

11 months ago

I am on Steaming and I want to watch the shows I have recorded in the cloud. I set the shows from my home and now I am on vacation. I have 2 TV's at home both working from the same model Fire Stick, they both work fine there. 

ACE - Expert

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6.2K Messages

11 months ago

I understand but are the recordings of your local networks like ABC, CBS, etc.

8 Messages

11 months ago

Yes they are from my local networks as well as networks like Discovery and History. This has nothing to do with the channels not showing because of the dispute. 

ACE - Expert

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6.2K Messages

11 months ago

Not sure about Discovery or History but local channel recordings I believe are region locked based on your home network DMA and zip code. Best way to verify for sure is to swap one of the devices and test.

8 Messages

11 months ago

I can't even access the recorded area. 

ACE - Expert

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6.2K Messages

11 months ago

No idea about that. Try using a phone, tablet, or PC and see if they are available.

(edited)

8 Messages

11 months ago

works on the phone. 

ACE - Expert

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6.2K Messages

11 months ago

Clear cache and data from the app. Try again. If unsuccessful reinstall the app.

8 Messages

11 months ago

okay will do. 

8 Messages

11 months ago

TY


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