CBS Black Scree

I'm glad to see this get mentioned. For me it started the middle of the week. It happens on my Roku, Fire TV Stick, the actual AT&T streaming box, any of my home computer browsers as well as on my android phone.

On my phone, it happens with both a Wi-Fi connect off my home network as well as via my LTE data connection - so - I know it's not any specific Internet connection.

How about others in Orlando?

Hi @lstewartfl, thanks for bringing this to our attention.

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We're here to help. 

Esteban, DIRECTV Community Specialist.

So how do I get someone to look at this? I am hoping someone can resolve this.

Looks like it is fixed for me. Thanks

Spoke to soon it is still broken. How can I get help

so I need to tell them they DIRECTV has a problem. I get the station fine on antenna and over the paramount app. I would think the company I am paying would be more interested.

Well if you are not getting anywhere with them then what other choice do you have. I am sure your local station would care a lot more if a subscriber is not satisfied.

Cancel and use another provider is this first option that comes to mind.

Your choice of course.

Hi @sanman202, thank you for reaching out.

This issue is currently in an investigation status, we are working to resolve it as soon as possible.

We appreciate your patience.

Laura, DIRECTV Community Specialist

Well maybe they are working on it, today it is worse than ever. No picture at all the majority of time

Yeah thought it was fixed earlier today but now it's going bonkers. The screen went dark for about 3 or 4 minutes and now it's flashing on and off. It's hard to believe nobody can figure this out by now. You'd think it would be like cellular networks with them being monitored all the time to make sure they're up and running properly. DTV Stream is advertising like bandits lately and if this is the service you offer, it's not going to go well for business. 

Happening to me as well

It flashes on and off. Audio goes out too for a sec then comes back but it keeps happening. The channel is unwatchable right now in the Orlando area. Only happening with channel 6. Others work fine. 

Thanks for the update on your service status, @sanman202.

Here's some additional support in the meantime, while we research your experience for best resolution. 

View Quick fixes

Let us know if this helps!

-Jordan, DIRECTV Community Specialist