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rdslone
#1 Star!
The 5th element!
10th stratosphere!

Contributor

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16 Messages

Sun, Oct 17, 2021 1:44 PM

CBS Black Scree

On CBS I the Orlando DMA I am getting a black screen very often it seems like several times a minute. I get it on IPad, Apple TV, and Roku devices. I also get it on my home network and on my phone hotspot.

New Member

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2 Messages

1 m ago

I'm glad to see this get mentioned. For me it started the middle of the week. It happens on my Roku, Fire TV Stick, the actual AT&T streaming box, any of my home computer browsers as well as on my android phone.

On my phone, it happens with both a Wi-Fi connect off my home network as well as via my LTE data connection - so - I know it's not any specific Internet connection.

How about others in Orlando?

DIRECTVhelp

Community Support

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12.1K Messages

1 m ago

Hi @lstewartfl, thanks for bringing this to our attention.

Please click here to create your own new post with more details about your inquiry.

We're here to help. 

Esteban, DIRECTV Community Specialist.

rdslone

Contributor

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16 Messages

1 m ago

So how do I get someone to look at this? I am hoping someone can resolve this.

rdslone

Contributor

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16 Messages

1 m ago

Looks like it is fixed for me. Thanks

rdslone

Contributor

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16 Messages

1 m ago

Spoke to soon it is still broken. How can I get help

bcbsncjlj

ACE - Expert

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802 Messages

1 m ago

Contact the station and report it. I would think they would be disappointed if a viewer is not able to view their content.

rdslone

Contributor

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16 Messages

1 m ago

so I need to tell them they DIRECTV has a problem. I get the station fine on antenna and over the paramount app. I would think the company I am paying would be more interested.

bcbsncjlj

ACE - Expert

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802 Messages

1 m ago

Well if you are not getting anywhere with them then what other choice do you have. I am sure your local station would care a lot more if a subscriber is not satisfied.

rdslone

Contributor

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16 Messages

1 m ago

Cancel and use another provider is this first option that comes to mind.

bcbsncjlj

ACE - Expert

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802 Messages

1 m ago

Your choice of course.

DIRECTVhelp

Community Support

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12.1K Messages

1 m ago

Hi @sanman202, thank you for reaching out.

This issue is currently in an investigation status, we are working to resolve it as soon as possible.

We appreciate your patience.

Laura, DIRECTV Community Specialist

rdslone

Contributor

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16 Messages

1 m ago

Well maybe they are working on it, today it is worse than ever. No picture at all the majority of time

sanman202

New Member

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20 Messages

1 m ago

Yeah thought it was fixed earlier today but now it's going bonkers. The screen went dark for about 3 or 4 minutes and now it's flashing on and off. It's hard to believe nobody can figure this out by now. You'd think it would be like cellular networks with them being monitored all the time to make sure they're up and running properly. DTV Stream is advertising like bandits lately and if this is the service you offer, it's not going to go well for business. 

(edited)

New Member

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2 Messages

1 m ago

Happening to me as well

New Member

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2 Messages

1 m ago

It flashes on and off. Audio goes out too for a sec then comes back but it keeps happening. The channel is unwatchable right now in the Orlando area. Only happening with channel 6. Others work fine. 


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