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T

New Member

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2 Messages

Monday, November 29th, 2021 11:50 PM

Channel Guide doesn't roll over

So the guide used to roll over to the beginning if you scrolled to the end, but it doesn't anymore.  Anything I can do?  The options for guide are pretty limited

Accepted Solution

Official Solution

bcbsncjlj

ACE - Expert

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3.8K Messages

1 year ago

Been reported many times. The issue is with Fire Sticks. Roku is fine.

litzdog911

ACE - Sage

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44.1K Messages

1 year ago

What streaming device are you using?

New Member

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2 Messages

1 year ago

I am using fire stick, that would explain it.  Thank you

New Member

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1 Message

1 year ago

Roku is not fine. It absolutely will not rollover. I hate this. Might have to go to hulu. We'll see if it gets fixed in the next 10 days.

bcbsncjlj

ACE - Expert

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3.8K Messages

1 year ago

@captkirkj Mine sure does. Just checked gain and rolls over. New version installed (Version 3.27, Build 3010102).

Using "All" in guide rolls over but using "Favorites" is does not.

(edited)

DIRECTVhelp

Community Support

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16.9K Messages

1 year ago

Hello @captkirkj. Thanks for reaching out.

We understand how important is to have the best experience with your DIRECTV stream service.

Please click here, where you can learn how to troubleshoot the DIRECTV app, this helps to fix most of the issues.

Let us know if further assistance is needed.

David, DIRECTV Community Specialist

New Member

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1 Message

1 year ago

The Roku channel guide will only roll over when "ALL" channels is selected.

Using "Favorites" to scroll the channel guide will not roll over when you reach the end of the guide.  Before the latest update, users were able to roll over while scrolling in the "Favorites" mode.  For me, and I suspect for most viewers, we prefer roll over to be restored to "Favorites". I would be disappointed if this cannot be fixed.

DIRECTVhelp

Community Support

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16.9K Messages

1 year ago

Hi @cs19932 Thanks for bringing that to our attention.

We comprehend how important is to have the best experience with our services, we are aware of this. Our Tech support is working hard on this situation in order to get a new update released as soon as possible.

For further assistance, please don't hesitate to let us know. We're here to help.

Daniel, DIRECTV Community Specialist

New Member

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2 Messages

1 year ago

Only an absolute (Edited per community guidelines) of software engineering and completey inept QA could let this design flaw exist and actually release.  On A&E and want to get to WE, rather than hitting up once, now have to slowly scroll through 80 channels.  Absolute (Edited per community guidelines).  Must cut this off and go elsewhere. 

(edited)

New Member

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2 Messages

1 year ago

Occurs on all devices including Roku Ultra and Roku TV.  Only an absolute (Edited per community guidelines) of software engineering and completey inept QA could let this design flaw exist and actually release.  On A&E and want to get to WE, rather than hitting up once, now have to slowly scroll through 80 channels.  Absolute (Edited per community guidelines).  Must cut this off and go elsewhere. 

(edited)

bcbsncjlj

ACE - Expert

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3.8K Messages

1 year ago

@D_tvsucks Then do it! Nothing anyone here in an open community forum can do about it.

New Member

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2 Messages

1 year ago

I have a Toshiba TV with Amazon Fire TV built in.  When I look at the guide in Directv Stream it shows like the next 8 hours and makes it hard to read the screen unless you get right up in front of the screen.  Is there something I can do to only show the next 1 or 2 hours so I can read the screen from across the room?

bcbsncjlj

ACE - Expert

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3.8K Messages

1 year ago

Very limited customization with the guide. As for size and amount being displayed its just not available.

New Member

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2 Messages

1 year ago

It was showing just a few hours on the screen and my wife pressed some buttons on the remote and now it is showing about 8 hours on the screen.  I can’t figure out where to go to reset it?


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