Channels freezing on Firestick after AT&T rebranding to DStream
Anyone else having problems with some AT&T channels freezing after the rebranding to DirecTV Stream on 8/26/2021?
Seems to only happen with Firesticks. I have all 4K Firesticks so if this glitch is not fixed I’ll have issues on all my TVs.
I have to say the first call I made to resolve this did not fill me with confidence. They spent almost an hour trying to “find” my account before putting me thru to tech support. I gave them my account number and address!
Then their tech support says it’s probably my ISP speed … WRONG! I have gig speed with Verizon and can stream Apple TV, Netflix, Prime Video on the same Firesticks with no issues.
I tried to explain to them that some channels are worse than others. Couldn’t watch the Yankees game on YES the other night due to the constant picture freeze. I was able to download the YES app and watch that way with no issues, again with same Firestick.
They said they would get back to me but didn’t acknowledge that this issue was happening to others too. They also said they “didn’t change anything” on 8/26 when the rebranding happened. That is when the problem started so I don’t believe that nothing changed if I’m now talking to a DTV agent instead of ATT.