Channels freezing on Firestick after AT&T rebranding to DStream

I had this issue before the switchover, but only had it on one firestick, and not the other firestick I own or any other device. I’m thinking you may be on your own with this problem, as they were never able to help me with resolution, and refused to acknowledge that it even is a problem. Others have had no issues with firesticks, but there definitely is a subset of users who experience this freezing. No solutions that I have come across, sorry. 

Hi @Keithmv, We appreciate you sharing the experience you have had with this situation.

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Thank you. Julian, DIRECTV Community Specialist.

Thanks @keithmv.  Weird that DTV now wants to help you and still has not contacted me through this forum or email or the follow up call they promised.

Before I switched to AT&T TV I had been a long time DTV satellite customer.  I like not having to worry about the dish on my roof.  They have a good streaming lineup so I hope they can address this issue.

Things that did NOT work:

- Restarting Firestick either thru menu or by unplugging it

- Uninstalling DirecTV Stream app and reinstalling it

- Changing various video settings

Here is what DID work to correct this glitch that only happened with DirecTV Stream:

1. Go to Firestick Settings

2. My Fire TV

3. Reset to Factory Defaults

4. Allow updates to Firestick when prompted

5. When promoted to copy all settings and previously installed apps from another stick, I declined- thought that just reinstalling the apps I use would be cleaner 

6. Install DStream app

7. Test by going to channel that had the most frequent picture freeze

This will totally reset the Firestick so you will need to reload any apps  that do not come with Firestick by default.  The Firestick will go thru some updates as well.  I have about 6 Firesticks and have done this on 3 so far and all is good.

Hopefully an update is not what caused this.  Would have been nice to have been given some guidance from DirecTV.

Rob, 

I followed those instructions today and guess what? Success!!! No freezing yet on my firestick that had the issue. Users always know best :)

Thanks, 

Keith

Absolutely having this problem with my Firestick TV household. CenturyLink is blaming DirectTV and DirectTV is blaming CenturyLink. Since I also have gig speed, it's definitely a DirectTV issue as I had ZERO problems streaming AT&T TV. I HATE DirectTV streaming!

I will have to do your factory reset on 6 televisions and wait for all the Firestick updates on all of them. What a WASTE of time!

Glad it worked for you Keith.  Customer service isn’t what it used to be.  Thanks for confirming the fix …

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