Choppy video Cavaliers game

Hi @JMcD876826. Your post caught my attention. For me to check, can you verify the exact channel number and your zip code?

The game tonight was offered on Bally’s 

There are different Bally Sports channels depending on the zip code in your account. Could you tell me the exact service zip code instead?

@DIRECTVhelp 

I believe it would be Bally Sports Cleveland as they are the only network to be offering Cleveland Cavalier exclusive broadcasts through NBA League Pass.

Correct… Bally Sports Cleveland… used to be Bally Sports Great Lakes I think 

it streams fine on my phone & iPad 

Thank you for the input, detuch254. Please visit https://www.directv.com/support/article/000093281 for troubleshooting steps on picture issue. Let us know if this helps. Armando, DIRECTV Community Specialist

Hello JM. We're sorry for this trouble. It sounds like you need more than basic troubleshooting. Join us in a DM and let's work together on this. I'll send you a DM to find a better resolution. Stephanie, DIRECTV Community Specialist

Just started watching tonight’s Cavs game on Bally’s Sports Ohio …. Still experiencing choppy video…. Really hard to watch

Hello there. We're sorry you're experiencing viewing issues on your game. Please check this article for basic troubleshooting steps: https://www.directv.com/support/article/000076294 Likewise, if the issue persists, reply to our PM to assist you as soon as possible. Jordanesco, DIRECTV Community Specialist.

Lots of posts about this issue with Bally Sports channels. 

Same issue here, very choppy, unwatchable.   DTVS + Roku (multiple models, new ones too).   BSN Cleveland Basketball - Zip 44212    I can use the Ballys app, but honestly not why I signed up for DTVS.   Help please.   Tried all of the troubleshooting.  Thanks

I swapped out a newer Roku from another tv in the house and it seems that may have been my issue…. Much better video….

Still not sure why “only Bally’s sports Cavs broadcasts” developed this issue and not “any other networks college/pro broadcasts” …. They are/have been fine

We are glad your issue is resolved. You can always reach the support tab on our website for assistance here https://www.directv.com/support. Also, our Social Media team will be here to provide resolutions to your inquiries.