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bernpass
#1 Star!
The 5th element!
10th stratosphere!

Teacher

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11 Messages

Fri, Aug 27, 2021 1:52 AM

Chromecast with Google TV

Just purchased a brand new Chromecast (the very latest model) after seeing on the DirecTV Stream site that it supports Google Chromecast version 2 or higher. Naturally I assumed that the newest one was at least version 2, but more than likely higher.

And yet there is no app available for DirecTV Stream. Huh??  

DirecTV needs to either amend that incorrect information or release a version of the app that runs on Chromecast with Google TV. 

You’re no longer part of AT&T. It’s time that you stop acting like them with deceptive advertising. 

DIRECTVhelp

Community Support

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11.1K Messages

2 m ago

Hey there, @bernpass! Thanks for reaching us.  

We really appreciate you sharing your experience. This feedback will be taken in order to improve your experience. We will share with you some information that might help in this situation by clicking here

Thanks for choosing DIRECTV!  

Matthew, DIRECTV Social Media Community.

3 Messages

2 m ago

Yes i have Chromecast with google tv too.  https://store.google.com/us/product/chromecast_google_tv?hl=en-US

this is the device for the directv stream app people.

You need to add support for this device.

DIRECTVhelp

Community Support

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11.1K Messages

2 m ago

Hey there @oBananas, we are here to help you!

 

Please try creating a new post with more details on what's happening, in order to further assist you!

 

We look forward to hearing from you!

 

Hailey, DIRECTV Community Specialist. 

Teacher

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2 Messages

2 m ago

Same here. Very disappointed that the app is not available on Chromecast with Google TV. It would appear the advertising is intentionally misleading. Reaching out has been completely useless with no attempt to answer my question--when will DIRECTV Stream be available on Chromecast with Google TV device?

DIRECTVhelp

Community Support

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11.1K Messages

2 m ago

Hey @scuds57 Thanks for your feedback, it is important to us to know what our customers think about the services, se we can improve their experience.
At the moment, DIRECT TV Stream app on Google is available on Chrome browser (version 68 of higher) Chromecast Built-in TV (select models) and Chromecast (2nd generation and higher). However, there are different options and stream devices available for you to access to the app. Here you can confirm all the compatibles devices Click here.

In case you still need assistance, do not hesitate to contact us, we are here to help!.
Daniel, DIRECT TV Community Specialist. 

3 Messages

2 m ago

Yea they don't want to help you, or add support for a new device. They just want to push a streaming box that you have to rent for an extra monthly fee. It's even worse because so many tv manufactures have google tv as the installed os now. Almost all Sony tvs now run google tv. The same app that runs on fire tv can run on google tv they just won't allow it in the play store. 

DIRECTVhelp

Community Support

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11.1K Messages

2 m ago

Hi @oBananas We'd like to review the options available for your DIRECTV Stream service and your Chromecast device.

In order to do so, please create your own post, and share with us more details of your situation, we'd love to review what we can do about your service, and provide assistance.

Hope we can connect soon.

Sebastian, DIRECTV Community Specialist.

Jrandomuser

ACE - Expert

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255 Messages

2 m ago

The web page says they support Chromecast, which it does.  It doesn't say they support Chromecast with Google TV (or any other Android TV device), though it does when treating them as Chromecast devices.  I don't really see anything deceptive there on AT&T/DirecTV's part.  Google, for their own marketing purposes, reused the Chromecast name for a different class of device (one that is a full streamer able to run apps and competing with Roku or FireTV, rather than just half of a streamer like the original Chromecast is).  They could have just called it Google TV (or Google TV with Chromecast), but they didn't.

Now a different question is whether DirecTV Stream should be available on Android TV devices?  That answer seems like a "yes".  There's clearly no technical limitation - they already support devices close enough that people can sideload to get the service running on Android TV devices.  Their own device runs Android TV (though the app they run there likely has enough differences from one running on stock Android TV that it couldn't be used as is).  So they clearly could have a "real" Android TV app pretty readily.  Why don't they?  It seems that it must be a business or legal issue - something that is preventing them from offering a (general release) Android TV app.  They've never said.  However, perhaps moving out from under AT&T's ownership will allow it - we'll have to see.

A further step would be going from just an Android TV app (which would run on Google TV) to one that fully supports the Google TV "sharing" environment.  It's unclear if DirecTV would have any incentive to  do that, since it would keep their users in Google's environment (seeing Google's ads) rather than their own.

bernpass

Teacher

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11 Messages

2 m ago

@Jrandomuser I see your point, but being that Google has named their device in a way that is somewhat confusing (because they recycled the name Chromecast for a completely different device), DirecTV should add a disclaimer somewhere that says explicitly that 'Chromecast with Google TV is not supported' or 'There is no native app for Chromecast for Google TV, but you can use it as a casting device".

As it stands, unless you're very well versed in technology as you seem to be, it stands to reason to the regular user that if it says "Chromecast 2 or higher" on the DirecTV website that a brand new device using the name "Chromecast" would, at the very least be version 2 or possibly something higher; meaning that there would be an app for it.

Yes, I get that it works as a 'casting' device, but they would need to clarify somewhere so that people don't commit the same mistake I did, which is to buy one only to find out after installing it that I can't use it with the service.

Alternatively and preferably, they should just come out with an app that runs on that device.  As I see it, it makes most business sense to be as compatible with as many devices as possible, even if you'd prefer people to purchase your device.

I don't buy their branded device at the moment because I've played around with it and it is woefully underpowered, slow and is buggy running apps.  There's word that there's a new device coming at some point that will likely correct these issues.  When/if it comes out, I'll be looking to get that.

DIRECTVhelp

Community Support

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11.1K Messages

2 m ago

Hey there @bernpass here to help!

To check the devices compatible with DIRECTV Stream click Here you're going to be able to get detailed info.

If you have got any doubt please let us know, we're going to be glad to help!

DavidC Community Specialist.

Jrandomuser

ACE - Expert

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255 Messages

2 m ago

Unfortunately, AT&T wasn't good at keeping the "compatible devices" page (and probably anything else that lists devices) up to date, and DirecTV inherited the same webpages (with the banners changed) and probably the same people maintaining (or not maintaining) them.  My guess from looking at the entries (what they show for Roku, Apple TV, and Samsung) is that they haven't updated that page (at best) since sometime fairly early in 2020, so before Google TV came out.  And they don't often offer disclaimers about what isn't supported, just what is.  (To give them a bit of a break, that's generally true of everyone.)  So the last time they actually updated the page, there was no reason for a disclaimer.  Not that this excuses them for not keeping the page up to date - they probably can't be expected to do so every day, but quarterly would be nice.

And I blame Google for playing branding games here, the same as I blamed AT&T for initially calling their streaming service DirecTV Now (even though it had nothing to do with DirecTV) and then AT&T TV (which was just confusing), and blame DirecTV for calling it DirecTV Stream (even though DirecTV satellite service actually offers some streaming) - this is just going to confuse people.  But others do that also - Apple TV is an app, a device, and a service.  Why can't marketing people do this better?

As far as coming out with an Android TV version of the app - like I said, from a technical point of view, they certainly could with trivial effort, and as you say, supporting additional devices increases their potential market.  That's why I assume there is some other reason (business, legal, something) why they haven't - but they've never said.  (That isn't surprising - companies rarely divulge those sorts of things.)  I hope (but have no reason to believe) that whatever the issue was that stopped them was specific to AT&T, and now under a different company, they can go ahead.  We shall see.

As far as their current streaming device (Osprey) being under-muscled and buggy - the under-muscled part is true (especially for the price) and that is at least partially because the device's design dates back to at least early 2017 (it was submitted to the FCC for approval in October 2017, and actually had a device label with a 2016 copyright) and hasn't been updated since.  The bugginess is probably partly on AT&T (or whoever they contracted it out to) and partially on Google, who may be neglecting Andoid TV since the are concentrating on their newer system.  As far as a new device goes - it seems likely eventually.  However, the "word" (actually just rumor) that is floating around that something is already on the way was based on someone seeing an FCC submission with a model number that is vaguely like the model number of the Osprey and nothing more.  It doesn't mean anything - the Osprey submission had the names DirecTV and AT&T all over it - a real submission of a new DirecTV device to the FCC won't require people to guess.

Jrandomuser

ACE - Expert

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255 Messages

2 m ago

@oBananas - They don't rent boxes, they sell them (with they option to pay the cost off over time, with no interest).  The almost certainly don't make much on them, and they don't intend to - they make their money selling subscriptions.  I doubt they care if people use them.  They came out with their own device because none of the existing devices support channel numbers (no number pad on their remotes, so no way to enter them) and limited other remote buttons, so requiring users to use menus or multiple steps to do most things.  They wanted to attract cable and satellite customers who were used to channel numbers and full function remotes - some of those customers wouldn't choose a service without those things.  So they offer the app on that device to attract customers who demand that and also on other devices that don't offer those things but which the customer might already have, or might want because they are cheaper, or whatever.

And actually, very few TV manufacturers use Android TV (or Google TV) - the main one is Sony (admittedly a big brand).  But besides Sony, it's used only on some Philips, Sharp, and HiSense TVs - not exactly major players.

As I said elsewhere in this thread, it makes no sense that they don't offer it if they could, so there must be some reason they can't.  But we don't know that reason, so we don't know if this will ever change.

Jrandomuser

ACE - Expert

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255 Messages

2 m ago

And @DIRECTVhelp - you are starting out as "helpful" as when you were ATTHelp.  Maybe try reading the users' posts and questions before responding - that might increase the chances that your response is in some small way actually relevant to the issue at hand.

3 Messages

2 m ago

Directv Stream Agent confirmed app support for google tv in next update.

Reference Number: ------------------

DATE/TIME: 2021-08-31 11:27:34

Your chat transcript:

PLEASE DO NOT REPLY TO THIS MESSAGE - All replies are automatically deleted.

DIRECTV : Hello! How may I help you today?

Me : I have google tv on my sony tv. does directv stream app work on google tv?

Alice : Hey! Thank you for contacting DIRECTV! My name is Alice. I will be happy to help!

Alice : I can help you with DIRECTV Stream details.

Alice : Can I get your name?

Me : ---

Alice : Nice to meet you, ---!

Alice : DIRECTv Stream app is not available on all smart Tv's, you need to have any streaming device connected to TV to access it.

Alice : You need to have fire stick or Roku or Apple TV or ATT TV box connected to TV to access it.

Me : i have a google tv streaming stick

Me : so you do not support google tv?

Alice : Google TV is not supported by DIRECTV Stream as of now, our team is working to add DIRECTV stream on it in next update launch shortly.

Alice : This update is almost in final stage so you will hear good news on this at the earliest!

Alice : Set Up of all supported devices:
https://www.att.com/support/topic/att-tv/topic_gettingstarteddevice-topic_devicesetup0/

Me : So you app will work on google tv?

Me : in the next update?

Alice : Absolutely!

Alice : Can I get your email once?

Alice : So that we can notify you regarding any updates of service.

Me : ----------------------

Alice : Perfect!

Alice : Thank you!

Alice : Would you like to sign up now by getting ATT TV box with service for which you can pay $5 per month?

Me : Thank you,

Me : No thanks. I waited for att to add support for google tv. ill wait till you do if its coming soon.

Alice : Sure.

Alice : We would love to see you with DIRECTV Stream at the earliest!

Alice : To recap, you have contacted us regarding DIRECTV Stream services and I have helped you with details
, is there anything else that I can help you today?

Me : thats all, thank you

Alice : For future reference, I'd recommend bookmarking this article : https://www.att.com/tv

Alice : Perfect!

Alice : Thank you for being DIRECTV customer! Have a nice day!

Alice : Stay safe and take care. :)

Me : thanks, you too

DIRECTVhelp

Community Support

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11.1K Messages

2 m ago

Hello @oBananas We can see by your post that you chatted in with us regarding DirecTV availability with your Google TV. Do you have any more questions or concerns we can assist you with? Let us know! TenielT, DirecTV Community Specialist



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