New Member
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3 Messages
Closed caption issue on Apple TV
The Apple TV remote will not work with closed captioning on Direct TV now. It used to work and it still does with another TV. It works on my iPad. I have powered off, made sure my Apple TV was updated and even deleted the Direct TV streaming app and reloaded it. The “down “ button still works to allow me to navigate programs etc so it isn’t the remote itself. Any ideas?
NancyC10120
New Member
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3 Messages
6 months ago
Needed to add that the other TV that the closed captioning works on is not an Apple TV. It has the Direct TV streaming box. So it seems to just be an issue with Apple TV and Direct TV since it works on other apps on that TV
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DIRECTVhelp
Community Support
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254.4K Messages
6 months ago
Hi @NancyC10120. We're sorry you're having issues with the Apple TV remote. We'll send you a DM, so we can further check the issue. Denjylene, DIRECTV Community Specialist
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NancyC10120
New Member
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3 Messages
6 months ago
I spent a long time chatting with various Direct TV reps..apparently they have not seen this issue..
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DIRECTVhelp
Community Support
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254.4K Messages
6 months ago
We apologize that you're still experiencing the same issue. The issue has been forwarded to our appropriate team. We'll let you know once we have an update. Thanks for your patience.
Mohammad, DIRECTV Community Specialist
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