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18 Messages

Thursday, February 17th, 2022

Cloud DVR Lacks Important Features

Can the cloud based DVR be updated to provide important features that other DVR's have?  Specifically, here are the features that it desperately needs to be competitive with other companies:

1.)  The ability to view and manage a list of shows that are set up for being recorded as a series.   

2.)  The ability to add time to the end of recordings.

Not only is it impossible to view a list of shows that are going to be recorded as a series, but it is also impossible to look at an upcoming recording to determine if it will be a single episode or a series recording.  These are not difficult features to add, and everyone else has them, so why are they missing from the DirecTV Stream DVR?

 

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New Member

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18 Messages

4 years ago

DIRECTVhelp posted a response to this question, but it was posted as a response to a different question that I had posted.  Therefore I have copied and pasted the response below:
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Hi @bigk200 , happy to help.

Regarding the first point. You can check the list of the upcoming recordings, if you are using a DIRECTV STREAM remote:
press the LIST button and there you will be able to check the recorded and the upcoming recordings list.

You can also go to DIRECTV STREAM and select My Library, then choose a title from your list to watch. Or, select Upcoming Recordings to see what’s scheduled to record.

Regarding the second point. When you schedule a program to be recorded, our system has all the info about when the show starts and when it ends, it automatically sets the start time and end time based on the information we have available from each channel.

You can also check more information about how the Clould DVR works.

Let us know how it goes, we want to make sure everything is covered.

Juan, DIRECTV Community Specialist
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New Member

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18 Messages

4 years ago

Juan,

I already knew that Upcoming Recordings can be viewed to see what is scheduled to record.  But this does not address my complaint that it is impossible to review and manage a list of shows that are set up for series recording.  There is no way to know from the Upcoming Recordings list which of the shows are set up as a series recording and which are set up as single show recording.  And furthermore, if a series recording is set up for a show that only runs seasonally, then it might not appear on the Upcoming Recordings list for several months.  It is impossible to manage (ie. delete) a series recording that may not appear on the Upcoming Recordings list for several months, and it is also not possible to verify that a series recording is in place for a particular show.

In regard to extending recording times, no one in their right mind should "trust" that the DirecTV DVR is so infallible that it will always extend as needed to capture the entire show.  I seriously doubt that it can be relied up to consistently achieve that outcome.  It's not difficult to add this feature, so why not just add it?

I have had Google TV for several years, but they are discontinuing their service.  So that is why I am switching to DirecTV Stream.  I think DirecTV Stream is brilliant in may ways, so I really like it.  But the lack of important features with the DVR is a major flaw.  These features are available from other TV providers, and they were available with Google TV.  The features are not difficult to implement, so I don't understand why DirecTV doesn't just go ahead and do it?

I understand that you have no ability to add these features, but in my opinion the correct answer would have been:  "These are good suggestions, and I will pass them along to the development team."

Community Support

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255.6K Messages

4 years ago

Hello @bigk200, thank you so much for bringing this to our attention.

We understand where you are coming from, and we will take your feedback into consideration in order to improve your watching experience. We are always working to provide the best service to all of our customers.

Don't hesitate to contact us back whenever you need help. We are here for you!

Daniel, DIRECTV Community Specialist

ACE - New Member

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3.6K Messages

4 years ago

I "bookmark series" every series I have set to record so there is a list of them under "my library" 

As for the extended recordings --I saw a new commercial from Dtv Stream that says sports recordings are automatically extended. From my personal experience in the last couple of weeks that is true. Not sure about non sports. They also changed their website to included that about sports recordings being extended.

Mentor

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47 Messages

4 years ago

I'd like to add team DVR. I don't want every NHL hockey game, I just want the Bruins. (on DirecTV stream this doesn't seem to be possible to only get Bruins games)

ACE - New Member

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3.6K Messages

4 years ago

Unfortunately I have to search my team then just manually record every game coming up for the next couple of weeks. 

Mentor

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47 Messages

4 years ago

Update for those stumbling on this post: Team DVR is now included. 

ACE - New Member

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3.6K Messages

4 years ago

Yah and has been for over 2 months. 

(edited)


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