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H

New Member

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4 Messages

Sun, Sep 12, 2021 1:45 AM

Did the Directv Stream channel guide just change last night?

I'm using a Smart TV with an Amazon Firestick and everything was fine until last night.  When using the channel Guide,  we used to scroll from the "A" channels backward to view the "V" and "T" channels or when at the bottom of the alphabet, we were able to keep scrolling further down so the "A" channels would start over again. 

Now, when you open the Guide from whatever channel you're on, it automatically defaults to the "A" channels and you must scroll all the way through the entire guide to view channels further down in the alphabet. 

Also, when watching a channel and you want to view the guide, it previously defaulted to the current channel you're viewing, but now it defaults to the "A" channels again.  The only quick way to view a channel further down the list is if you're already watching that channel and you use the "View Now" option.  Will the guide scrolling option be changed back please?  Many thanks!

bcbsncjlj

ACE - Expert

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779 Messages

3 m ago

I am using a Fire Stick and the guide still works as before - it circles from A to Z  and Z to A - no changes. As fa as returning to the previous channel watched, in most cases, it returns to that channel - even if I exit the application. Not sure what your issue might be. Have you tried to reinstall the app to see if it corrects the guide.

New Member

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4 Messages

3 m ago

Hi... Thanks for your quick response.  Yes, I uninstalled and reinstalled the Directv Stream app today and still the same issue.  We have another TV using a Firestick and it still reflects the previous version like the way yours is.  However, it keeps saying to update the app and we didn't know if there was some new update that may have caused this and we haven't updated it on that TV yet.  Thanks!

DIRECTVhelp

Community Support

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12.1K Messages

3 m ago

Hi @Happy_Camper Here to help! 

Thank you so much for bringing this to our attention. Let's try the basic troubleshoot to fix your Amazon Fire streaming issues. 

Let us know how it goes!

Daniela, DIRECTV Community Specialist. 

New Member

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2 Messages

3 m ago

I’m having similar issue the other day the channel list would keep scrolling and go from Z back to A and keep scrolling now it ends at Z  and I have to reverse all the way to get back to A. Please fix as I loved the scrolling vs what I had on sling!  

DIRECTVhelp

Community Support

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12.1K Messages

3 m ago

Hello @mparsh70, we're here to help!

To better assist you, it's necessary to create a new post

We'll be looking forward to hearing from you.

John, DIRECTV Community Specialist

New Member

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4 Messages

3 m ago

Hi Daniela...  Thanks for the advice and I performed the basic troubleshoot steps of checking my Internet, clearing the cache and data on the Directv Stream app, but sorry to say, still the same issue.  Thanks!

DIRECTVhelp

Community Support

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12.1K Messages

3 m ago

Thanks for letting us know @Happy_Camper

You may also try to visit Amazon's Device Support Center to explore further troubleshoots of your FireStick device or even a software update, that can help to get the DIRECTV STREAM app working as wished.

Daniela, DIRECTV Community Specialist. 

bcbsncjlj

ACE - Expert

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779 Messages

3 m ago

@Happy_Camper at this point I would suggest doing a factory reset on your device. This is usually my last recommendation for extreme issues. You really have nothing to lose and any residue files left from install and reinstall apps will be cleared just in case they may be causing you issues. With so many subscribers not complaining about the issue (including me) this will help in resolving the issue.

New Member

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4 Messages

3 m ago

Thanks Daniela and bcbsncjlj... I will give both of your suggestions a try.  Much appreciated!

DIRECTVhelp

Community Support

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12.1K Messages

3 m ago

Hey @Happy_Camper,

We are happy to help you. 

Please give them a try and let us know how it goes.

Catalina, DIRECTV Community Specialist. 

New Member

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1 Message

1 m ago

@Happy_Camper  Did you get it to switch back? I’ve done a reset and still it won’t scroll from Z straight to A. 

(edited)

New Member

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4 Messages

19 d ago

Having the same issue.  Works on Roku but not fire stick.  None of the generic troubleshooting steps work.  This is a bug that needs to be FIXED and only happened after the switch from ATT TV to Directv Stream.

New Member

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4 Messages

18 d ago

Clear the  cache for DTV Stream in your Fire Stick settings.  Was having the same issue and that fixed it for me.


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