New Member
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3 Messages
(Direct TV) AT&T TV Keeps Freezing
This just started a month or so ago, the shows will keep freezing. This doesn't happen on HBO or any of the other services I use, only Direct TV/AT&T. I have a GB at the wall, I'm cabled. I've reset the entire network with no improvement. The shows will freeze, return, then the freeze time gets longer until the show never returns.
bcbsncjlj
ACE - Expert
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6.4K Messages
3 years ago
What device are you using?
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BradL
New Member
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3 Messages
3 years ago
I am using a ThinkPad
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DIRECTVhelp
Community Support
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255.1K Messages
3 years ago
@BradL, we're here to help!
To ensure we can work on your DIRECTV concerns, please meet us on a DM to further check into your freezing issue and solve it as soon as possible. Thank you.
Angie, DIRECTV Community Specialist
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Bytey
New Member
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25 Messages
3 years ago
Having a similar issue on both TV's. This started about a week ago. Watching a program or dvrd show and streaming stops. Gives option to retry but that never works. Always end up having to restart and that takes 3-4 minutes. Getting very annoying. Considering dropping DirecTV stream.
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bcbsncjlj
ACE - Expert
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6.4K Messages
3 years ago
Well what device are you using?
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Bytey
New Member
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25 Messages
3 years ago
Samsung tv and Vizio TV. I also use the DirecTV box and remote for both TV's.
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bcbsncjlj
ACE - Expert
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6.4K Messages
3 years ago
I will tell you that the DVR service has always been sub par. I rarely use the DVR instead I prefer to watch content from the network apps. They perform better, have more content, and are available longer.
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Bytey
New Member
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25 Messages
3 years ago
It happens on the network apps too.
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BradL
New Member
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3 Messages
3 years ago
Angie,
I've been out of town on a mission trip, what is a DM you want to use?
Regards;
Brad
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DIRECTVhelp
Community Support
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255.1K Messages
3 years ago
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