4 Messages
DirectTV Stream Pauses only on 43" Westinghouse ROKU TV
Recently started... DirectTV Stream Pauses only on 43" Westinghouse ROKU TV.
Other, functioning TV's, have ROKU "Stick" or "Express".
Other Apps on 43" Westinghouse ROKU TV, Stream as normal.
Uninstalled, then Reinstalled DirectTV Stream App.
Performed Factory Reset, and Software Update on 43" Westinghouse ROKU TV.
No change in DirectTV Stream App function.
Selected Program comes on screen, then Immediately Pauses... "Resume" only brings a few frames before going back into Pause.
It seems to be redundant to buy a ROKO Stick to plug into a ROKU TV... But seems the only Option if Software and Hardware Resets don't bring back Streaming.
Switched from YouTube TV to DirectTV Stream, back when Rates went up.
Don't know exactly when DirectTV Stream App stopped working... It's my Wife's TV, and she apparently, just did without, until frustration got me involved.
Any Suggestions will be appreciated... And IU have 25 years experience in Computer Tech and Networking... So I can Follow directions.
Just don't send 8" Floppy Disks... I don't have Drives for those anymore! ;o)
bcbsncjlj
ACE - Expert
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5.8K Messages
3 months ago
How old is the Westinghouse Roku Smart TV?
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DIRECTVhelp
Community Support
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21K Messages
3 months ago
Hi, @PaulWCSR. We're sorry you're having an issue with DIRECTV STREAM using your 43" Westinghouse ROKU TV. Can you share the model number and software version of your TV with us? Please know that Roku devices require Roku software version 7.6 or greater to be compatible with our app. Learn more about our compatible devices here: Get Info on Compatible Devices | DIRECTV Support Grace, DIRECTV Community Specialist.
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PaulWCSR
4 Messages
3 months ago
ROKU Software version 13.0.
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PaulWCSR
4 Messages
3 months ago
43" Westinghouse ROKU TV was purchased new, Jul 11, 2022.
All Software and Apps updates current.
Factory Reset done, with no difference for "Pause" Problem with DirecTV Stream App.
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detuch254
ACE - New Member
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5.2K Messages
3 months ago
The software version checks out, as OS 13 is the latest Roku version. If you continue to experience pausing, does this occur on all live channels or only some? Does this issue occur on DVR content or ON-Demand content?
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DIRECTVhelp
Community Support
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21K Messages
3 months ago
Thanks for providing this information. And thanks for the input @detuch254. If it happens on all of your live channels, it might be your internet. Do you also experience this with other streaming apps? We recommend having at least 8Mbps per stream or more to give you an optimal viewing experience. Claudine, DIRECTV Community Specialist
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jimmpat
1 Message
2 months ago
I have the same issue with new Westinghouse 43 inch tv and direct tv stream all other apps stream without any issues. I have done everything 8 or 10 times and still pauses very frustrating
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Mdhmh
1 Message
20 days ago
Same issue here. Other streaming apps work fine. Only issue is DirecTV
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PaulWCSR
4 Messages
20 days ago
I Gave Up, and Returned to YouTubeTV. :o(
Again have All Offered Streaming, without App Specific Interruptions.
Same TV... Just Different App.
Both had "Max" Added.
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DIRECTVhelp
Community Support
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21K Messages
20 days ago
Hi, @PaulWCSR. We're sorry that you switched services due to app issues. If your needs change in the future, we hope you consider us again. You can also visit: https://www.directv.com/support/article/000066174 to get info on compatible streaming devices to avoid DIRECTV App issues in the future. Sophie, DIRECTV Community Specialist
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