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10 Messages

Monday, June 10th, 2024 5:33 PM

DirectTV with FireStick

I installed DirectTV Streaming but I can only watch recorded content, not streaming.

the TV is in the backyard but I can stream NetFlix, Hulu, AppleTV, etc. 

ACE - Expert

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5.4K Messages

6 days ago

More details needed. Any errors or messages?

10 Messages

6 days ago

No error messages. Steaming is not not available for any channel.

10 Messages

6 days ago

I had a Roku and the DTV app would sign in so I bought the FireStick . 

with the FireStick I was able to sign in. I have the option to record programs or watch recorded programs 

ACE - Expert

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5.4K Messages

6 days ago

So you can log in to the app, but no live channels are available to stream, correct?

You can stream with the Roku, correct?

10 Messages

6 days ago

I can’t stream with Firestick. With Roku I couldn’t sign in. I also can’t watch on demand with FireStick.

The menus are there. No error message

ACE - Expert

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5.4K Messages

6 days ago

You originally said you could log in with a Roku.

Some questions:

Are you a "DirecTV Stream" or "DirecTV via Internet" subscriber? They are different.

Can you log in to your account?

Have you even been able to stream the service?

Does any channel stream?

What package are you subscribed to?

Does it work on a mobile device like your phone?

Community Support

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20.3K Messages

6 days ago

Thanks for the input, @bcbsncjlj. Hi, @edandridge57. We apologize for the inconvenience. Please make sure to download the DIRECTV app and sign in with your login credentials, here are the list of compatible devices https://www.directv.com/support/article/000087389 Bai, DIRECTV Community Specialist

ACE - Expert

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5.4K Messages

6 days ago

It sounds like you are a DirecTV Satellite subscriber trying to stream with a streaming device in your backyard, correct?

10 Messages

6 days ago

With Roku I could never sign in.

with Firestick I can sign in. I think the problem is the Direct TV Stream video player doesn’t work on Vizio tv.

Community Support

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20.3K Messages

6 days ago

Let's further look into your account and check this problem. I'll send you a DM for assistance. Bai, DIRECTV Community Specialist

ACE - Expert

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5.4K Messages

6 days ago

Huh? The TV is only a display. The player is in the app. Are you a Satellite subscriber or stream subscriber.

10 Messages

6 days ago

What’s DM

10 Messages

6 days ago

I was on the phone with DirectTV for an hour. They viewed my setup via my camera phone. Still no solution 

Community Support

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20.3K Messages

6 days ago

The DM is the square box with lines in it next to the bell at the top of the page on a computer web browser. We apologize for not being able to stream properly, I'm here to further look into what's causing this. Please respond to the message we've sent. Bai, DIRECTV Community Specialist

10 Messages

6 days ago

I can stream on my SmartTVs just fine.

With the Vizio TV and using Firestick 4K I don’t get the play button for Live TV or for on demand content


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