2 Messages
Directv Gemini Air constantly losing network connection
I have a tv with a Gemini Air device and a Fire TV stick connected. The Gemini Air device is constantly losing network connection... comes back eventually. I installed the DirecTV app on the Fire TV stick and there are no network connectivity issues when using the app on the Fire TV stick.
DIRECTVhelp
Community Support
•
254.6K Messages
3 months ago
Hi, @Kwild1140. We apologize for the ongoing network connection issues with the Gemini Air. This shouldn't keep on happening. For a quick fix, visit Get Help With Your DIRECTV Gemini Air or Remote | DIRECTV Support Let us know how it goes.
Rizza, DIRECTV Community Specialist
0
0
Kwild1140
2 Messages
2 months ago
I visited the link & went through all the steps... issue still exists. Gemini Air device continues to buffer and disconnect from the network. The DirecTV app on the Fire stick on the other hand does not lose it's connection. This has something to do with the Gemini Air device.
0
0
DIRECTVhelp
Community Support
•
254.6K Messages
2 months ago
Thank you for your efforts in troubleshooting, and we apologize that the issue persists. Let's meet in DM to further investigate and work on a solution. Rizza, DIRECTV Community Specialist
0
0
Ludwick577
ACE - New Member
•
3.4K Messages
2 months ago
Go into settings and find your Wi-Fi connection and make it static by assigning an IP number to it from your router. Try that it's worked for some people
0
0