New Member
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10 Messages
Directv steam changing channels on its own
We have been having problems the last couple months with the box changing the channel on its own. It started doing it every night at 8:20pm. It would be on a show and then change to Prime or Netflix. I called and they don’t know what it is. They had us reboot and all that.
Finally they sent us a new box. It worked for a few days but today it changed the channel to Netflix at 2:17pm. I don’t know if it’s in the box or some kind of setting somewhere. I don’t understand why it’s happening with two different boxes. And why is it at the same time of day?
I also don’t understand why when you call they can’t help or they don’t know what is going on. I don’t think I’m the only one this is happening to.
Is there anyone there may have insight into this?
litzdog911
ACE - Sage
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46.7K Messages
3 years ago
We've seen a few other posts here about this issue. I seem to recall it has something to do with a Google account setting? Try searching this forum for those posts.
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DIRECTVhelp
Community Support
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255.6K Messages
3 years ago
Hey @Bonrtavel, let's help find out what's happening with the DIRECTV STREAM box settings.
Please, send us a Direct Message through the DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).
We'll be waiting for you.
Sergio, DIRECTV Community Specialist
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Bontravel
New Member
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10 Messages
3 years ago
@DIRECTVhelp @I don’t see where the bell icon is or the chat icon is. I can’t seem to get to the home page if it’s there
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Bontravel
New Member
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10 Messages
3 years ago
@DIRECTVhelp @Never mind I found it
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Bontravel
New Member
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10 Messages
3 years ago
@DIRECTVhelp @Sorry I found the bell icon but no chat button
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Bontravel
New Member
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10 Messages
3 years ago
@litzdog911 @Thanks…I looked for the Google answers but everything is from many years ago
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DIRECTVhelp
Community Support
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255.6K Messages
3 years ago
Hello, My name is Nelson I will be your DirecTV specialist today. I totally agree to not have your devices working properly is awful and a huge inconvenience. Please DM us, so we can work together to resolve this issue.
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Bontravel
New Member
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10 Messages
3 years ago
@DIRECTVhelp @Nelson I’m trying to find the DM and can’t find it. Can you tell me where that is?
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Bontravel
New Member
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10 Messages
3 years ago
@DIRECTVhelp I am on my phone so maybe it doesn’t show up on the phone? I will be at my desktop on a couple hours
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DIRECTVhelp
Community Support
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255.6K Messages
3 years ago
That's not a problem we can DM you if that is okay?
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Bontravel
New Member
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10 Messages
3 years ago
@DIRECTVhelp that will be fine. Will you do that now?
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DIRECTVhelp
Community Support
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255.6K Messages
3 years ago
Yes!
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Bontravel
New Member
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10 Messages
3 years ago
@DIRECTVhelp @Ok I’ll look for it
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Bontravel
New Member
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10 Messages
3 years ago
@DIRECTVhelp Let me know when you send it so I can look. I don’t see the chat icon on my phone though and I’m not at my desktop right now. I’m not sure where to find it but hopefully it will go to my email
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