Contributor
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2 Messages
DirecTV Stream displays green screen on Android phone
I recently changed from a Moto g6 Play to a Moto g7 Plus. DirecTV Stream worked perfectly on the g6, but now presents a green, pixelated screen on the g7. Any idea what's up? Thanks in advance!
DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Hi @Dan6293,
Let's check if your device is compatible with our app
Danilo, DIRECTV Community Specialist
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Dan6293
Contributor
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2 Messages
4 years ago
Thank you for the contact. My phone is compatible, running Android 10. I've followed all the suggestions from the support site, including checking the wifi, restarting the phone, un-installing and re-installing the DirecTV app with no luck. Upon opening, the app shows a green pixelated screen.
I appreciate any help you can offer.
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Hello, @Dan6293 . Let's continue working on DIRECTV stream app issue.
We appreciate the information. Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).
Thank you in advance.
Jonathan, DIRECTV Community Specialist
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mnesslein
New Member
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5 Messages
3 years ago
I'm having this same issue. What was the fix regarding this?
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