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Tutor

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19 Messages

Saturday, March 25th, 2023 3:29 AM

directv stream does not allow local channels to be watched when traveling for iphone 14

Hello, I am traveling and have directv stream.  From my PC, I can see local channels when logged but for my iphone 14, I cannot see local channels.

ACE - Sage

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46.4K Messages

2 years ago

It all depends on whether your streaming device supports "location services". When I travel, my PC and Roku always show the location stations from my primary home location (Seattle). But my iOS devices show the local stations for my actual physical location. I'm guessing you must have traveled to a location where DirecTV Stream doesn't provide that location's local stations. 

Community Support

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255.1K Messages

2 years ago

Hi, the local networks available in your account are determined by your Billing ZIP Code. However, activating the location services allows you to watch local channels on your iPhone 14. By following these steps https://www.directv.com/support/stream/article/KM1228303 you'll be able to enjoy your DIRECTV STREAM with all the channels available for you. Feel free to contact us if you have any questions. Thank you for choosing DIRECTV.
Claudia, DIRECTV Community Specialist

Tutor

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19 Messages

2 years ago

OK, this is still a little confusing.  The instructions are:

Channel troubleshooting
If your Guide isn’t showing the right channels:

  1. Press Home on your remote.
  2. Open Settings > General > System Summary.
  3. Make sure your ZIP Code is correct.
  4. Go to Location > Location Status and toggle OFF.
  5. Press the red button on the side of your device to restart it.
  6. Toggle your Location Status ON after you restart.

Since this is a iphone 14, what remote are you talking about and by the way, location services are activated on my Iphone.  It I try to turn them off, the app makes me turn them back on

Thank you

ACE - Sage

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46.4K Messages

2 years ago

If location services are enabled on your iPhone and you're not getting any local stations, then it's likely that DirecTV doesn't offer that area's local stations. Where are you? 

Tutor

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19 Messages

2 years ago

I'm in Vail on a ski trip

ACE - Expert

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6.4K Messages

2 years ago

Rules still apply where ever you are located.

ACE - Sage

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46.4K Messages

2 years ago

With local services enabled you should be able to stream the locals based on your zip code ....

https://www.directv.com/stream/channel-lineup/


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