Teacher
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19 Messages
DirecTV Stream Gemini 1 device interruptions
Hello,
We use the DirecTV Stream Gemini 1 device to stream shows on our TV. Recently, the interruptions in the streaming identified as a "No internet connection" error have been on the increase. It is sporadic and generally happens in the evening. The interruption is anywhere from a few to 30 seconds. It happens with a Wi-Fi or hardwire connection to our router and we have no internet issues with any of our other devices; a laptop, desktop, and 2 smartphones. I can stream without interruption on my laptop.
I suspect that the problem lies with the Gemini 1 device itself, and that maybe it is too sensitive to minor fluctuations in the stream, identifying them as a dropped signal.
Has anyone else encountered a similar issue? Any suggestions?
Thanks
DIRECTVhelp
Community Support
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255.1K Messages
8 days ago
We're sorry for the trouble, @robgreg. Visit Get Help with Your DIRECTV Gemini | DIRECTV Support for troubleshooting steps.
You can also check some pro tips on how to improve your DIRECTV streaming experience here: Improve your DIRECTV streaming experience | DIRECTV Support
Rhyan, DIRECTV Community Team
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robgreg
Teacher
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19 Messages
8 days ago
Thank you for responding.
I have performed all of the suggestions in both links you provided. I did a speed test just now and it registered 73Mbps download speed. We have really fast internet with Xfinity.
Is it possible to get an updated Gemini box? How much would that cost me?
I feel this problem is related to the box because everything else works fine and streaming works on other devices (my laptop and a Roku TV not attached to the Gemini).
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Ludwick577
ACE - New Member
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3.5K Messages
8 days ago
Try a total factory reset
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DIRECTVhelp
Community Support
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255.1K Messages
8 days ago
If this device is leased, it is eligible for replacements. If the device is owned, it comes with a 24-month warranty. (Certified restored units are covered by a 1-year warranty) Please check the DM we're sending you, our specialists are available to assist you in checking the status of your Gemini box. Charles, DIRECTV Community Team
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DIRECTVhelp
Community Support
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255.1K Messages
7 days ago
It's a Direct Message. Please be sure you're logged in and from your page, you'll see the message in notifications. Rizza, DIRECTV Community Team.
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