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Directv Stream picking the wrong county for locals
So I just installed Directv stream for the 14 day "trial." I am an existing DTV Satellite customer. On my satellite, I get the correct locals for my zip code. But with DTV Stream, I pick up another market locals as 10% of our zip code covers that county, being in a rural area, and the Stream picked the 10%/wrong county. Does anyone have any solutions or ideas on what can be done? I can't find any settings to change the county, unlike when you go the the RSN on the DTV page to determine what RSN's you'd get, I go there punch in the zip code and that drops down two counties in the window, I don't get that choice here with DTV Streaming. By the way, the locals I want appear in the guide, it just says "not available" when you turn to that channel, which probably everyone knows here.
Thank you!
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Expert
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6.5K Messages
4 years ago
Their is no setting to change. Local channels are derived from a combination of a customer billing zip code and IP address. Essentially the IP address a customer is assigned must match their billing zip code to receive the local channels available in that area. Your ISP determines the IP address that is assigned to your location.
To verify what channels you may be able to receive with the service check the Look-up Tool located here
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