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New Member

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6 Messages

Sun, Jun 12, 2022 3:55 PM

Directv Stream remote not working on Soundbar

Soundbar shows as being paired, but Stream remote does not work increasing or decreasing volume.  I have tried forgetting the device and paired again, but no change.  

Accepted Solution

New Member

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6 Messages

3 m مضت

Recieved and set up the new remote and after pairing all is working as expected

detuch254

ACE - New Member

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2.1K Messages

4 m مضت

What is the make and model of your Soundbar? Have you tried rebooting the DIRECTV STREAM box? Has the Soundbar ever worked with the DIRECTV STREAM remote?

New Member

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6 Messages

4 m مضت

Samsung HW-J250 soundbar.

I just got Directv Stream yesterday, so never worked.  Should I do the reboot of the remote?

detuch254

ACE - New Member

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2.1K Messages

4 m مضت

Reboot of the box, yes.

New Member

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6 Messages

4 m مضت

I completed the reboot of the remote.  No change.  

DIRECTVhelp

Community Support

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16.4K Messages

4 m مضت

Hello @neunera, we want to give you a hand with the sound situation of your DIRECTV STREAM device.

Since you already tried to troubleshoot your remote, let's try the following basic troubleshooting for your device:

 


1. Restart your device  press the red button on the side or unplug it for 30 seconds, then turn it back in.

 


2. Check your internet or Wi-Fi connection and test your signal strength using your remote: Press the Home button, then Settings > Help > Troubleshooting > Run Network Diagnostics.
Try using an Ethernet cable to connect to your DIRECTV STREAM device instead of Wi-Fi.

Juan, DIRECTV Community Specialist

New Member

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6 Messages

4 m مضت

I did all of the above, looking at system, Remote & Devices, Program your remote, Switch Volume Control.  It's set to TV, and will not allow me to select Speaker system.  When I select it, nothing changes 

DIRECTVhelp

Community Support

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16.4K Messages

4 m مضت

@neunera, we appreciate the details about the process.


Let's trying the following steps to control you sound bar on your time.



1. Open DIRECTV STREAM on your TV device.
2. Choose Settings and then System.
3. Select Remote & Devices, then Program Your Remote.
4. Choose the TV manufacturer or sound bar you want to add.
5. Follow the prompts to finish up.



Let us know it goes. We are going to be here for you.



Lizeth, DIRECTV Community Specialist

New Member

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6 Messages

4 m مضت

Did this, still not working using the remote. 

Doing the set up process above, it was able to increase the sound as expected and said that I should be able to use the remote for sound control.   Unfortunately still does not work.

Directv Stream is sending a new remote.  Fingers crossed

DIRECTVhelp

Community Support

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16.4K Messages

4 m مضت

@neunera, thank you for sharing that with us.

We want to make sure your issue is fully fixed. Once you receive the new remote, please pair it with your TV and let us know how it goes, if this doesn't fix your issue, please contact us, so we can check into a different option until we have a resolution.

Juan, DIRECTV community Specialist
DIRECTVhelp

Community Support

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16.4K Messages

3 m مضت

Hi @neunera, thanks for reaching us!

We are glad to know that everything is working properly. Let us know if you have any other questions. Here to help!

Luisa, DIRECTV community Specialist

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