Welcome to the DIRECTV Community Forums - connect with users, ask questions, and find answers!

DIRECTVhelp's profile
DIRECTVhelp
#1 Star!
Helpful 1
Supersonic 25!
Community Support

Community Support

 • 

12.2K Messages

Wed, Feb 26, 2020 4:51 PM

DIRECTV STREAM Remote Troubleshooting (Streaming Device)

Having Trouble with your DIRECTV STREAM Remote? Check out the solutions below.

 

Resync the remote - Blue/ Purple LIghts

  1. On your remote, press Home.
  2. Select Settings > System > System Settings.
  3. Select Remote & Devices.
  4. Select Program Your Remote.
  5. Select TV or Speaker System depending on your device.
  6. Follow the prompts.

Make sure you are close enough to the DIRECTV STREAM Box and pointing towards the IR receiver on the device. The remote lights will blink blue when pairing. 

 

Make sure the batteries are firmly in place - No Lights
Remove the battery cover, take out the batteries and place them back in. If functions are restored, you are good to go. In some instances, you may need to resync the remote. 

 

Replace the batteries - Red Blinking Light
Over time, batteries lose their charge and a message to change the batteries normally appears and the light will blink red. Low-level battery life may cause sluggish remote commands and prevent you from using Google Assistant. Your remote may change to IR mode and in some instances, you may need to resync the remote once the batteries are replaced. 

 

   Heads Up: AT&T does not send replacement batteries.

 

Switch to IR 

  • Some TVs may not support the Bluetooth function. That is ok, use IR is an option:
    Press and hold Fast Forward (>>) and Rewind (<<) keys simultaneously.

 

The remote will default to IR mode when setting up.  

 

Unpairing the remote
If you need to move your DIRECTV STREAM Box to a new TV, you have the option to unpair the remote:

  • Press and hold the Dash and Diamond keys simultaneously.

Extras

DIRECTV STREAM Remote manual

Explore your DIRECTV STREAM Remote

 

ChrisZ, AT&T Community Specialist 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T or DIRECTV employee, and the postings on this site are my own and don't necessarily represent AT&T's or DIRECTV's position, strategies or opinions.

New Member

2 y ago

can’t get the volume button to work on my s30

New Member

 • 

3 Messages

1 y ago

Volume button on DIRECTV STREAM remote keeps failing.  I have had to reset it 3 times in the last few weeks, and today it just won't work.  I followed all reset instructions and it worked for a while.  Voice command for volume doesn't work either.  What's up?  Back to using 2 remotes because of volume.

(edited)

New Member

 • 

1 Message

10 m ago

My DIRECTV STREAM remote was working fine with my Panasonic TV then suddenly it stopped turning the TV on and off. Still controlled the volume and the DIRECTV STREAM box. Spoke with tech support who tried all the usual reprogramming steps I had already tried to no avail. They sent a new remote but the same problem. Help! Also re Leighaop's issue. When I initially set up my five DIRECTV STREAM boxes, the Google assistant voice command worked but soon they all stopped working. I didn't care about voice command but I couldn't access other Google functions, like adding apps. Tech support recommend doing a hard reset and that fixed one box but not the other four. I finally decided to open a new Google account and entered the new email address and suddenly all of the available apps appeared.

(edited)

New Member

 • 

1 Message

10 m ago

Same issue started 2-3 days ago. RC no longer controls my Panasonic TV or Onkyo AVR. Followed all user guide instruction to no avail. I know box was recently updated, how? Because it interrupted the movie we were watching and the update took about 5-10 minutes... boot, reboot, and repeat. 

New Member

 • 

1 Message

10 m ago

Same problem here

New Member

 • 

1 Message

2 m ago

My Directv stream remote quit working on the voice commands does anyone know what I am doing wrong?

Ludwick577

New Member

 • 

534 Messages

2 m ago

Is there a remote shortcut for turning on closed captions?

DIRECTVhelp

Community Support

 • 

12.2K Messages

2 m ago

Hi, @Janp thank you for reaching out.

 

Please create your own Post with more details about your inquiry so we can get it from there.

 

Thank you!

 

Andres, DIRECTV Community specialist

New Member

 • 

1 Message

2 m ago

My Directv was working fine and then it went off. Prompted me to run diagnostics. It has been running diagnostics for 45 minutes. How long does it take?

DIRECTVhelp

Community Support

 • 

12.2K Messages

2 m ago

Thanks for reaching out @Geogolf , we are here to help you restore your service.

 

You can check for quick fix instruction for DIRECTV STREAM here.

 

You can check for quick fix Instruction for DIRECTV SATELLITE here.

 

We hope this helps!

 

Olajide, DIRECTV Community Specialist


NEED HELP?

New to the Community? Visit the Community How-To and Guidelines to get started.
New to the Community? Visit the Community How-To and Guidelines to get started.