DirecTV Streaming and ROKU Audio Issue

I am using  model 4670X on the big TV and the Roku express on the other tvs. I sm not sure what model.

Audio dropouts every 10 seconds occur with the DirecTV app on the Roku Ultra running the latest 11.0 operating system.  There are no audio problems with any other app on the device.  Switching the Roku Ultra audio output to stereo resolves the issue but it  is a non-starter as I do not want to either lose surround sound with other apps on the device or have to switch to stereo just to use the DirecTV app. Spending money on and adding another device may be an option but I would rather not for numerous reasons.

Voice your concern to a support rep. No one here can resolve any of your issues. This is only an open community forum of users sharing ideas and experiences.

@bcbsncjlj 

Well, that was a totally useless post.  

Honest answer. We are all just customers. This is not support but a sharing forum.

And yet people have been able to offer workarounds. Go figure. 

Correct, we do. If alternates like changing your setting to stereo, etc. is not acceptable, then there if nothing else anyone here can do. We try to provide useful experiences that we have encountered with alternatives but we can not fix anything.

Support page below in my footnote.

I contacted support and reported specifically what the issue is, the workarounds and their drawbacks.  Thank you all for your feedback and help in this matter.  To restate, the issue is as follows:

The DirecTV app on Roku Ultra will drop the audio about every 10 seconds momentarily.  The problem does not occur on any other app on the device.  The workarounds are:

1) Set the Roku to stereo mode in the Roku settings for audio.  That eliminates the audio dropouts but also eliminates surround sound.  Since this is a global setting, it is no good.

2) While viewing the DirecTV Roku app, change the audio to leveling.  That eliminates dynamic audio range and is not a good compromise either as the same volume level is no good for movies, etc.

The support person assured me that my information will be passed to the technical team.  Who knows what they will do but at least they may be informed.

This is getting ridiculous!!  Roku is one of the best streaming devices around.  OF all the streaming devices, Directv should work seamlessly on this device.  This problem is unique to Directv.  None of my other streaming apps, are experiencing any of these issues.  Directv needs to fix this as there are other products available to replace them with.

I have 2 Roku express units.  The audio is out of sync on both.  I also have 2 Directv streaming stand-alone boxes.  It does not occur with either box--only with the Express units.  

So, whatever the dude that works for Directv says about checking/changing the tv's audio settings is (Edited per community guidelines)!!!  If that were the case, the issue would be present on all streaming devices and/or inputs.  

This is a DIRECTV streaming problem!

@tomroth1 have you tried uninstalling/reinstalling the apps and restarting the Roku's? What is the model number of your Roku?

I got tired of waiting for DirectTV to resolve the problem and switched to a Firestick on this one TV that is experiencing the issues.  Have not experienced any of these compatible issues with the FireTV.

I have same problem as described by wallycpa  discussion.  Only directv stream app on various roku devices.  No other apps on same roku devices.  Very annoying.