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DirecTV Streaming and ROKU Audio Issue
I found this complaint and, since it describes the issue I’ve had for months, I edited it for this description. Kudos to the author as it describes this problem exactly.
The DirecTV Stream app has a serious audio problem on Roku devices. I've experienced it on 4 different Roku devices (2 stream sticks and 2 Ultimate units) the Roku forum is full of complaints and questions. The problem is clearly unique to the DirecTV app. Audio will suddenly drop in volume to nearly inaudible or get a lot of static in the audio stream just at random. Occasionally it will come back on its own after a time, but changing stations appears to fix it. It's terribly annoying to have to switch channels and switch back--often several times within a program hour.
Kit_Clayton
2 Messages
1 year ago
I had sound issues. And got ripped off by DirectTV as well.
Every 8 seconds the sound annoyingly glitches/cuts out. Noticed immediately after getting the service. Worked with tech support to troubleshoot how and why this was happening. Spent several hours on several nights doing this (I know, I should have quit the service the first night).
Finally I was told that it must be my Roku device, and consider buying a new one. Except - two other Roku devices (one is brand new) and a Roku TV having the SAME glitch. Then was told it must be the internet - except the Internet is ATT Fiber, and the Internet is AWESOME (great job ATT affiliate company, almost blamed yourselves for the problem. Brilliant). Oh. An NO PROBLEMS with ANY other streaming app either.
Pointed this out to tech support on a call/chat. Then was told it must be a bigger problem between Direct and Roku, and a trouble ticket was being placed. I asked how long it would take to get a a fix - was told sorry, but could not do any estimate. I was annoyed another couple of days with the sound cutting out momentarily ever 8 seconds, and gave YouTube TV a try. Perfect sound and picture.
I call DirectTV to cancel. A multi step process- made it as hard to cancel as possible. Was even offered 50% off a DirectTV streaming hardware device. Well, I have 4 already, why would I want to buy another one? Especially since YouTube TV is already working PERFECTLY on my Roku devices! So I know it is DirectTV streaming is the problem - not the internet, not my Roku devices.
Here’s the kicker. I cancel within two weeks of starting the service, and cancelling since DirectTV has problems, and will not fix those problems. Yet. I have to pay for the entire month for crappy, glitchy and unacceptable service? I am telling EVERYONE that with this poor customer service to stay away from even giving it a try. I recommend starting with a service that has a longer trial period to find and fix tech issues before being ripped off for $75 for a service you cannot use.
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T_M
New Member
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43 Messages
1 year ago
"Was even offered 50% off a DirectTV streaming hardware device. Well, I have 4 already, why would I want to buy another one? "
Well, one reason is you get a full function remote that works way better than using a Roku remote. Since the box is RF and IR capable, you can also use a universal remote with it. After having issues with my Roku devices (Apple TV has issues on them too) I just bought 4 of the streaming boxes and have not looked back. Can get them on ebay fairly cheap.
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DIRECTVhelp
Community Support
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255K Messages
1 year ago
We appreciate that you love using our Gemini boxes for DIRECTV Stream. You can take advantage of our cutting-edge technology and content storage options. And you're right, you can buy it through a 3rd-party seller like eBay. Melchisedec, DIRECTV Community Specialist
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imceachin
New Member
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9 Messages
1 year ago
I would have thought that Directv would have corrected this issue by now as it is not anything new and it is affecting a large customer base. I switched to the Fire stick and have not experienced this issue. I would have tried the Directv streaming box but it is too large and bulky. If DDirectv is going to supply their own streaming device, it needs to be more compact and able to hid behind the TV, similar to Roku and Fire sticks
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T_M
New Member
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43 Messages
1 year ago
"I would have tried the Directv streaming box but it is too large and bulky. If Directv is going to supply their own streaming device, it needs to be more compact and able to hid behind the TV, similar to Roku and Fire sticks"
Too large and bulky? It's about the size of a sandwich. I see no reason it can't be "hidden" behind a TV. But since I like the IR remote capability, I have it with my other gear. Don;t even notice it.
While I agree that DirecTV should address the issues, (just like Apple TV should have but won't), IMO the streaming box is a much better option anyway. No awkward scrolling around to do things. If I want channel xxx, I just punch it in. Want to see the guide, list, menu, etc just press the corresponding button. And all with the same universal remote I have already been using for well over a decade.
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DIRECTVhelp
Community Support
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255K Messages
1 year ago
You can take advantage of our new Gemini Air device for DIRECTV STREAM, imceachin. It's small just like a firestick, and you can plug it in directly to your TV. For more info, click: Set up your DIRECTV Gemini Air device and remote | DIRECTV Customer Service & Support Thank you for always having our back, T_M. Melchisedec, DIRECTV Community Specialist
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