Welcome to the DIRECTV Community Forums - connect with users, ask questions, and find answers!

T

18 Messages

Friday, October 13th, 2023 12:05 AM

Directv Stream/Roku remote down arrow no longer triggers guide

Pressing DOWN on the roku remote use to bring up the guide.  However that stopped working as of this morning.  Directv App Build 3750102 Version 3.34.

 

Now to get to the guide you have to hit the Back button, then select guide (multiple button presses).

Official Solution

Community Support

 • 

20.3K Messages

8 months ago

We do have a fix ready and are working on the rollout to our customers. Thank you for your patience. 

(edited)

3 Messages

8 months ago

I'm having the same issue. I restarted the DirecTV app and restarted Roku, but neither worked.

Teacher

 • 

174 Messages

8 months ago

I don’t like it, lots of presses.!

Tutor

 • 

31 Messages

8 months ago

It's apparently a new feature with the latest app update.  Getting back to where you were is tricky. 

18 Messages

8 months ago

I just want to get to the guide...

New Member

 • 

27 Messages

8 months ago

Push the up button and the Guide button is at the top. This is an interface update. So far the only thing that I see that the down button does is remove whatever interface screen that is showing. Has anyone found a document explaining the new interface?

(edited)

Tutor

 • 

31 Messages

8 months ago

The down arrow only works once. After that you have to use the back button to get this menu. If you press the back button again it asks to exit the app. You have to go to continue watching and select what you were watching to watch where you came from.

3 Messages

8 months ago

The issue here is that the down arrow button, as of yesterday, does nothing at all. It used to be that clicking the down arrow button brought you to the screen where you could select guide, my library, etc., and then you could press the right or left arrow buttons to navigate. Now, pressing the down arrow button once does nothing. It makes a clicking sound, but nothing happens. The only way to access the guide, library, etc., as of yesterday, is to press the back button, which blanks out the content you are watching. It's much more cumbersome.

Tutor

 • 

12 Messages

8 months ago

I am having the same issue....down arrow does not work...replicated on multiple tv's and multiple remotes.....

and yes I can navigate in Rube Goldberg fashion but it is really convoluted. what gives here? do i have to switch to YouTube? 

New Member

 • 

27 Messages

8 months ago

It's an interface update. I like it. Use the back arrow at the top of the remote to get to the "Home" screen. The Guide button is at the top.

Tutor

 • 

12 Messages

8 months ago

IMHO in my common usage (live > guide>library) it replaces a single move with 3 or 4 depending on what you are doing.  I am sure there was no real UAC (user acceptance testing) on this brilliant "new feature". 

More importantly, my wife just learned to use the interface (and stopped complaining.....now it will start again).  I signed up with DirecTV Stream primarily because the  Roku interface approximated what we were used to in the past (with satellite) not any more (and no, I don't want to buy 5 set top boxes (@120)/ea so I can use the new remote) 

1 Message

8 months ago

Not horrible, but seems like a regression rather than progress. I use DirecTV Stream for live TV, not for on demand content (I have other apps for this.) This app update only creates extra clicks, which slows down the ability to maneuver quickly to the guide and either return back to the current channel or switch to a different channel. Why take away useful functionality that serves this purpose? Some updates have been great (like the addition of sports features,) but no one wanted this.

New Member

 • 

67 Messages

8 months ago

I don’t like the new update is there any way to go back to the old old interface?

Contributor

 • 

6 Messages

8 months ago

Up until today, pressing the down button on my Roku remote, would show you choices to watch, my library, sports, and you could select the guide. The remote down button won't work anymore. I swapped out remotes with a different Roku remote and that didn't fix the problem. I tried the same procedures with my other TV and it is acting the same way. After resetting my Roku units and Wi-Fi routers, and updating my TVs, my issue still exists. I can only conclude there is a glitch with the DirecTV app on my Roku devices. How do I fix this?!

Note: This comment was created from a merged conversation originally titled Issue with roku remote not working properly with directv app

ACE - Expert

 • 

5.4K Messages

Today they announced a new app for the Roku. Did you get the new update?

For DirecTV Satellite, call 1-800-531-5000.

For DirecTV Stream, call 1-888-429-4023.

Facebook: https://facebook.com/directv/

X: https://x.com/DIRECTVhelp

Instagram: https://instagram.com/directv/

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

6 Messages

who announced, Roku or DTV?

ACE - Expert

 • 

5.4K Messages

Read article on Cord Cutter News. I already posted the announcement in this thread 

For DirecTV Satellite, call 1-800-531-5000.

For DirecTV Stream, call 1-888-429-4023.

Facebook: https://facebook.com/directv/

X: https://x.com/DIRECTVhelp

Instagram: https://instagram.com/directv/

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

6 Messages

Thank you. I checked for updates on DTV app and it says the app is up to date on my Roku platform. The app is only working partially, so maybe there will be a patch coming soon

ACE - Expert

 • 

5.4K Messages

I would not count on it.

For DirecTV Satellite, call 1-800-531-5000.

For DirecTV Stream, call 1-888-429-4023.

Facebook: https://facebook.com/directv/

X: https://x.com/DIRECTVhelp

Instagram: https://instagram.com/directv/

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

 • 

10 Messages

8 months ago

What kind of (Edited per community guidelines) are these developers?  I don't care what other ways you can get to the guide.  Now you have multiple button presses and the down button does nothing.  Why????  Are they trying to direct me to some other advertising that I didn't see when I could go directly to the menu?  FIX IT!!!!!!!

(edited)


NEED HELP?

New to the Community? Visit the Community How-To and Guidelines to get started.