Display flashes continuously when Directv App is starting up on streaming service

Hi there. Having your service working correctly is our main priority. Let's try troubleshooting the DIRECTV STREAM app. Here are some helpful tips for your Roku device: https://www.directv.com/support/stream/article/KM1227397/ feel free to reach out to us if you need further assistance. Thank you for choosing DIRECTV STREAM. 

Cristian, DIRECTV Community Specialist

Which Roku device(s)?

It's working fine on my Roku Ultra and Roku StreamBar. 

So, the Roku devices are a Roku Ultra and a Roku Ultra LT.  It happens on both and has happened at the end of the month, both times.  I've only had the service for 2 months and I'm beginning to wonder whether the cost justifies the pain of going through the deletion and download and re-subscribing process each month going forward.

After deleting the Directv app on the Roku device, then re-adding it, after about 25-30 minutes, the stream will then work again.  (Yes.  It's working now after the delete/add process) The first time it happened, I tried for 2 days by just restarting the Roku device and the channel restart and basically " waiting" for the service to figure out that I have a valid subscription and to re-enable the stream, which DID NOT HAPPEN.  That's when I decided to try deleting and re-installing the app, since nothing else seemed to work.

It was only after I deleted the app, which is another issue that kind of makes things difficult, then downloaded it again, that the service would come back online. So...

The Roku interface will not allow you to delete the app *if* you have a valid subscription to the service.  You must CANCEL the service first, then the user interface will allow you to delete the app from the Roku device (you can "restart channel", but that will not affect the "flashing" behavior, nor will restarting the Roku device itself).   Then you need to go back into your Roku account on your computer, RE-SUBSCRIBE to Directv Streaming, and then go to the Roku device and download the app, then wait the 25-30 minutes like I mentioned above, before the Directv app will startup and not "flash forever" while Roku thinks you're subscribed and Directv says you aren't.

It sure would be nice if Directv would get their billing/authentication issue resolved before next month.  Of course, we'll see next month.

I was going to add a video of the flashing after I posted my first message on this thread, but at that point, it had been 25-30 minutes and the stream started working again.  I wasn't sure it would start working again, which is why I started this message thread.  I had tried the unsubscribe/delete/re-subscribe/download a couple of times before I had sort of given up.  I expect this will happen next month, so I figure I'll have to go through this process yet again, at which point, I'll try to remember to take some video of the TV screen "flashing" and upload it to this thread.

The problem is that if I'm not around to perform the cancel/delete/re-subscribe/download step, my wife and her 86 yo mother won't be able to figure out how to get Directv back in service.  I do know that if I DON'T perform the above steps, Directv will NOT work regardless of the amount of time that I wait, since previously, it was DAYS that it wasn't working and no matter what I did, short of the cancel/delete/re-subscribe/download, would the Directv Streams work.

Very puzzling indeed. 

My wife reached out to ATT/Directv and they advised that billing through Roku has "known issues".  They said that the best option is to subscribe through ATT/Directv directly.  Not that ATT would introduce this problem that I'm seeing, but if they are paying a fee to Roku to handle billing through a Roku account, wouldn't ATT prefer to get ALL the money, and what better way than to introduce an intermittent flaw in the stream once a month.  Conspiracy theory much?  Perhaps.  Money is certainly a big motivator, especially when your main revenue stream (no pun intended) depends on an outdated technology (satellite TV), vs streaming content via a set top box or other Internet enabled devices.

Roku has already billed me Directv service through 4/25, so we'll either set the service to not auto-renew, or cancel before the 25th, and then pick it up directly from Directv at that point.

Typical DirecTV response. Why would your Rokus behave differently from everyone else?  They're avoiding trying to help solve the real issue. 

Same exact issue on Roku today after I signed up for service.  Also could not log into the app on my phone or Directv.com on a computer.  Spent over a hour with support who said it was an issue of the TV being too far away from my router - yet every other streaming service works on the Roku and they couldn’t explain what the TV placement had to do with my phone or computer.  I finally just had them cancel my account.  

Same thing with me today , Started new streaming account using same email address as my DTV Satellite account. Flashing directv logo on Roku that would not go away. I tried logging in with DTV streaming box got a message telling me "Welcome to AT&T Tv Please reactivate your subscription to enjoy the AT&T TV app and AT&T TV service. just sign in now to start watching."  Then I tried logging in on pc, I was able to log in, then I clicked "watch now" and I got a message saying incorrect password or user name. I cancelled service and started over again with a different email address and password and got the same result. I did a chat with DTV customer service and they said they are having "known back end issues". They told me to wait 24 hours and try again. Guess we will see what happens tomorrow.

I have a Chromecast with Google TV...same flashing issue. Tried deleting app and signing in 3 times. No luck. (Edited per community guidelines).