Announcements
Welcome to the DIRECTV Community Forums - connect with users, ask questions, and find answers!

I

New Member

 • 

3 Messages

Wed, Oct 13, 2021 4:35 PM

DTV Menu Button Brings to Home Screen on Roku

Within the last couple of hours (11:30am CST) the down button on the Roku remote takes you out of the DTV streaming app, and to the Roku homepage. The down button is supposed to take you to the main menu of DTV, so now I cannot access channels or recorded content. This is the case with external Roku devices on a TV and TVs with Roku built in. I have gone in to the DTV app for software updates as well as Roku, and all are up to date. This is impacting all TVs in the house.

lou_do

ACE - New Member

 • 

47 Messages

11 d ago

Strange, because it is OK on my Roku TV, all working normal. Have you tried resetting your TV? Unplug and Plug back in.

New Member

 • 

2 Messages

11 d ago

Same here, I'm actually off today and was gonna catch up on recorded shows.  Very inconvenient!

jbinkley60

Mentor

 • 

9 Messages

11 d ago

I am having a similar issue.  It started this morning.  All Roku devices.  Also on my Chrome browser the arrows are missing for pause, skip forward and skip back 30 seconds.  It all started today.

New Member

 • 

3 Messages

11 d ago

This is across all TV manufacturers and across external Roku and integrated Roku units. I have performed software updates on the DTV streaming app as well as Roku, and unplugged and re-plugged several devices. So far this is impacting 5 out of 5 TVs in the house. My guess is the DTV streaming app is reading the down button command on the Roku remote as an Escape button and not a Main Menu button.

lou_do

ACE - New Member

 • 

47 Messages

11 d ago

Doing it here now. Wife was watching recorded shows before lunch and said it was OK. She turned it off to eat and went back after she ate and turned it on and it is now going back to main Roku menu.

As it was OK earlier and after the TV was turned off and back on now messed up, it must of been an update with a bug.

The DirecTV Stream box is OK as are my Fire Sticks. Just Roku devices are messed up.

New Member

 • 

3 Messages

11 d ago

Just got off the click to chat support with DTV streaming. Apparently there is a "known outage". They offered a $10 account credit, so if you got the time, feel free to "click to chat" with them.

New Member

 • 

2 Messages

11 d ago

Same issue here, checked for updates for the app and the Roku, restarted.. doesn't seem to be fixable on the user end. 

New Member

 • 

2 Messages

11 d ago

Its also doing it on my other TV that has a firestick.  I tried to go to chat support, a window pops up stating its unavailable.  

lou_do

ACE - New Member

 • 

47 Messages

11 d ago

I contacted them and was just advised it was a mapping issue in the Roku app and it would be fixed in 15 to 30 minutes. But I will not hold my breathe waiting. LOL

DIRECTVhelp

Community Support

 • 

11K Messages

11 d ago

Hi @jbinkley60, thank you for sharing with us your experience with the app.

There is a known outage on Roku devices and on PC when using the DIRECTV Stream app or website. You may encounter a force close or app crash when attempting to change channels or access the guide. In the same way, we are aware of the situation on the PC, you might miss the video player controls: rewind, fast forward, record, playback and such.

Rest assured, this situation is under investigation and we are working to restore the service on the devices, and the browser.

Thank you for time and patience.

Mauricio, DIRECTV Community Specialist
lou_do

ACE - New Member

 • 

47 Messages

11 d ago

Roku TV back working now. Quick fix once they found the issue.

DIRECTVhelp

Community Support

 • 

11K Messages

11 d ago

Hi @bw9012, thanks for reaching us.

Currently there is a known issue with the Video player features when accessing through Computers but no worries, our Technical Team is working hard to fix this as soon as possible.

Daniel, DIRECTV Community Specialist

New Member

 • 

1 Message

11 d ago

Same issue, ROKU down error causes the DTV app to exit back to the ROKU home screen. 

DIRECTVhelp

Community Support

 • 

11K Messages

11 d ago

@Lwood1972 We want to help you with the streaming service. Please start a new post with more details of what's going on, and we'll get it from there.

Benjamin, DIRECTV STREAM Community Specialist
DIRECTVhelp

Community Support

 • 

11K Messages

11 d ago

Hi @pmounes100, we're happy to help!  
 
To better assist you, please create your own post with more information about the situation, so we can start working on this.
 
Thanks for your time and patience.  
 
Maria, DIRECTV Community Specialist


New to the Community? Visit the Community How-To and Guidelines to get started.
New to the Community? Visit the Community How-To and Guidelines to get started.