New Member
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3 Messages
DTV Menu Button Brings to Home Screen on Roku
Within the last couple of hours (11:30am CST) the down button on the Roku remote takes you out of the DTV streaming app, and to the Roku homepage. The down button is supposed to take you to the main menu of DTV, so now I cannot access channels or recorded content. This is the case with external Roku devices on a TV and TVs with Roku built in. I have gone in to the DTV app for software updates as well as Roku, and all are up to date. This is impacting all TVs in the house.
lou_do
ACE - New Member
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636 Messages
3 years ago
Strange, because it is OK on my Roku TV, all working normal. Have you tried resetting your TV? Unplug and Plug back in.
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Lwood1972
New Member
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2 Messages
3 years ago
Same here, I'm actually off today and was gonna catch up on recorded shows. Very inconvenient!
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jbinkley60
Mentor
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10 Messages
3 years ago
I am having a similar issue. It started this morning. All Roku devices. Also on my Chrome browser the arrows are missing for pause, skip forward and skip back 30 seconds. It all started today.
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it3293
New Member
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3 Messages
3 years ago
This is across all TV manufacturers and across external Roku and integrated Roku units. I have performed software updates on the DTV streaming app as well as Roku, and unplugged and re-plugged several devices. So far this is impacting 5 out of 5 TVs in the house. My guess is the DTV streaming app is reading the down button command on the Roku remote as an Escape button and not a Main Menu button.
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lou_do
ACE - New Member
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636 Messages
3 years ago
Doing it here now. Wife was watching recorded shows before lunch and said it was OK. She turned it off to eat and went back after she ate and turned it on and it is now going back to main Roku menu.
As it was OK earlier and after the TV was turned off and back on now messed up, it must of been an update with a bug.
The DirecTV Stream box is OK as are my Fire Sticks. Just Roku devices are messed up.
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it3293
New Member
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3 Messages
3 years ago
Just got off the click to chat support with DTV streaming. Apparently there is a "known outage". They offered a $10 account credit, so if you got the time, feel free to "click to chat" with them.
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bw9012
New Member
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4 Messages
3 years ago
Same issue here, checked for updates for the app and the Roku, restarted.. doesn't seem to be fixable on the user end.
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Lwood1972
New Member
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2 Messages
3 years ago
Its also doing it on my other TV that has a firestick. I tried to go to chat support, a window pops up stating its unavailable.
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lou_do
ACE - New Member
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636 Messages
3 years ago
I contacted them and was just advised it was a mapping issue in the Roku app and it would be fixed in 15 to 30 minutes. But I will not hold my breathe waiting. LOL
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DIRECTVhelp
Community Support
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254.9K Messages
3 years ago
There is a known outage on Roku devices and on PC when using the DIRECTV Stream app or website. You may encounter a force close or app crash when attempting to change channels or access the guide. In the same way, we are aware of the situation on the PC, you might miss the video player controls: rewind, fast forward, record, playback and such.
Rest assured, this situation is under investigation and we are working to restore the service on the devices, and the browser.
Thank you for time and patience.
Mauricio, DIRECTV Community Specialist
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lou_do
ACE - New Member
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636 Messages
3 years ago
Roku TV back working now. Quick fix once they found the issue.
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DIRECTVhelp
Community Support
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254.9K Messages
3 years ago
Hi @bw9012, thanks for reaching us.
Currently there is a known issue with the Video player features when accessing through Computers but no worries, our Technical Team is working hard to fix this as soon as possible.
Daniel, DIRECTV Community Specialist
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pmounes100
New Member
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1 Message
3 years ago
Same issue, ROKU down error causes the DTV app to exit back to the ROKU home screen.
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DIRECTVhelp
Community Support
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254.9K Messages
3 years ago
Benjamin, DIRECTV STREAM Community Specialist
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DIRECTVhelp
Community Support
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254.9K Messages
3 years ago
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