DVR recordings starting late

Most of my shows have already started when I turn on the recording watch now. Why are they delay recording?

Responses

DIRECTVhelp

Community Support

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255.1K Messages

3 years ago

Hi @Nojokes, we can work on this together.

To better assist you and to take a closer look on this recording issues. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).

We will be there waiting for your answer.

Gabriela, DIRECTV Community Specialist

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janice805

Mentor

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210 Messages

3 years ago

Nojokes. Nope, my On Demand copies all start late also. I think because it points to the already "recorded" copy (which starts late).

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Nojokes

New Member

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5 Messages

3 years ago

Interesting, when I go to watch something there’s a button that says “ways to watch” with 3 dots. That opens up a new menu that lets me choose “recording” or “on demand” maybe it’s just available for certain shows.

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Cckevin

New Member

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5 Messages

3 years ago

I'm in Indiana and my locals are late as well. Jeopardy (NBC) starts on the first clue... we miss show intro, player names/ hometowns, and categories. News on both NBC and CBS start late as well.

We use Firesticks and Samsung TV apps..

Did it start before daylight savings time?

(edited)

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glenrock

Tutor

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8 Messages

3 years ago

Same problem here - occurs on a daily series recording on the local FOX affiliate (specifically Jeopardy on FOX Nashville) and just started within the last few weeks. Platform doesn't seem to matter - it's the same on Roku, Apple TV, the DirecTV android box, iPad, and iPhone clients. I am also experiencing the same "out of sync" issue during FF and Rewind.

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DIRECTVhelp

Community Support

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255.1K Messages

3 years ago

Hi @Cckevin, we want to help figure out what's causing the delay in your recordings.

To get started, let us know if this is happening only with the local channels.

We'll take things from there.

Maria, DIRECTV Community Specialist

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DIRECTVhelp

Community Support

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255.1K Messages

3 years ago

Hi @glenrock, we want to review what you're bringing to our attention.

To properly help with your streaming experience and recording issues, please check your DIRECTV Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

We'll wait for you there to continue.

Juan, DIRECTV Community Specialist

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Cckevin

New Member

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5 Messages

3 years ago

@maria as far as I know... just like everyone else on this thread.

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DIRECTVhelp

Community Support

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255.1K Messages

3 years ago

Hi @Cckevin, thanks for confirming.

Can you please also confirm if this issue happens with other devices such as tablets, cellphones or PC?

We want to explore different options to fix this, thank you.

MariaC, DiRECTV Community Specialist

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Tanner53

New Member

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10 Messages

3 years ago

I believe this all started before Daylight Savings Time.

Watched my recording of The Good Doctor this morning. Watched the beginning on the computer (which cleared up some confusion) and it was a full 2 1/2 minutes late recording.

All you folks from DIRECTVhelp, there is no point in telling individual folks you want to help them with their issues. We ALL across the country have the same issues. It is YOU not us. You need to escalate this problem.

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DIRECTVhelp

Community Support

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255.1K Messages

3 years ago

Hi @Tanner53, we appreciate the information.

Let us share that the situation was already reported and our technical department is working on it.

Thank you! in case you have any other questions, please let us know.

David, DIRECTV Community Specialist

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Cckevin

New Member

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5 Messages

3 years ago

@Maria - Yes. Just like everyone says - it does not matter which device - because the recordings are not stored on the device...

Verifyed yesterday's recording of Jeopardy is mid-clue on the following devices:

Firestick
Samsung App
Computer Browser (Chrome)
Android App

And all start at exactly the same spot - because the recording is in the cloud.

(edited)

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DIRECTVhelp

Community Support

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255.1K Messages

3 years ago

Hi @Cckevin, we appreciate the details of the delay on your recordings.

We want to let you know our technical teams are actively working to solve the delay in the recordings as soon as possible, so our customers can enjoy all the benefits that come with the service.

Our customer will know the issue was resolved because the cloud DVR is up and running as usual.

Daniel, DIRECTV Community Specialist

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Ludwick577

ACE - New Member

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3.5K Messages

3 years ago

I think the issue might be resolved all of my recordings this morning started before the programs started.

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Tanner53

New Member

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10 Messages

3 years ago

Ludwick577 that is good to hear. I'll see this evening if Jeopardy starts on time. Thanks for the update.

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