Tutor
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9 Messages
DVR recordings won't start at begining, even after repeatedly selecting the "Start Over" button
A couple of weeks ago, all of my new DVR recordings suddenly began to start midway through or near their end when I try to view them. I have to manually rewind them in play mode to get them to the beginning. Using the "Start Over" button or pausing and manually rewinding only takes me back to where they originally started ... in the middle or the near-end. I've tried unplugging my Apple TV 4K device for 30 seconds and then trying again, but there was no change. Is anyone else experiencing this?
doo4usc44
Teacher
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199 Messages
2 years ago
Reset your device, reset and unplug your tv.
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ISSUES2
Tutor
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9 Messages
2 years ago
I really don't want to reset the app because I have a lot of recordings set up. I don't want to lose them and have to set them all up again, if possible. I've already unplugged/plugged in my device, which didn't make a difference.
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bcbsncjlj
Expert
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6.5K Messages
2 years ago
Recordings are based on the account and stored in the cloud. That is why you can use any device to record and watch from anywhere.
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DIRECTVhelp
Community Support
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255.6K Messages
2 years ago
Hi there. Your comment caught our attention. We'll be reaching out to you to investigate your concern better. Luisa, DIRECTV Community Specialist
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ISSUES2
Tutor
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9 Messages
2 years ago
Thank you, Luisa ... I really appreciate your time and help! I read about this same problem on a former forum post from 2021. The gentleman having the issue tried resetting and reinstalling the app, and neither solved the issue. Unlike me, though, he was using a Fire Stick. Just not sure what else I can try.
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doo4usc44
Teacher
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199 Messages
2 years ago
I said reset, I meant restart your app
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ISSUES2
Tutor
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9 Messages
2 years ago
Thank you for your suggestions and clarification. Good news, though: I just rebooted my modem, unplugged the cords from my Apple TV device and my TV for about 10 minutes, then plugged everything back in. I"ve checked several of my recordings, and all are now starting at the beginning. YEA!
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