Mentor
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210 Messages
ENTERTAINMENT vs CHOICE ...
Most of the time I subscribe to the ENTERTAINMENT package. Recently I upgraded to CHOICE. Once or twice I year I may change between the two.
My question is this. On Cordcutters.com, I read that Directv Stream is removing A&E, LIFETIME, and HISTORY from the Entertainment package for NEW customers. Right now I have CHOICE but want to change back to ENTERTAINMENT. If I do, I "assume" I'll still have the above channels since I'm not a "new" customer???
Any info would be appreciated.
DIRECTVhelp
Community Support
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255K Messages
1 year ago
Good question, @janice805. Kindly check if you receive an email to opt in to continue to receive the channels by completing a linked web form. Send us a DM if you need assistance. Kenneth, DIRECTV Community Specialist
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janice805
Mentor
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210 Messages
1 year ago
I just called Customer Service. I apparently didn't understand. I was just experimenting to see what Choice offered vs. Entertainment. They said only Entertainment customers got the e-mail to Opt in to A&E, HISTORY, etc. I was experimenting with Choice and intended to return to Entertainment. Without the email I didn't know and now if I return (which I need to) I'm going to flat out lose some of my "must have" channels. Dang, I've been with DTV Satellite for 25 years and DTV Stream for 2-3 yrs. I never remember having a problem like this with Satellite.
Help.
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DIRECTVhelp
Community Support
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255K Messages
1 year ago
Hello Janice805. We're sorry that this has confused you and apologize for the experience you've encountered over the phone. We value your loyalty for 25 years and would like to assist. I'll send you a DM to further help you. Stephanie, DIRECTV Community Specialist
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janice805
Mentor
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210 Messages
1 year ago
How do I get a DM? On here or via email?
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Ludwick577
ACE - New Member
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3.5K Messages
1 year ago
Here is the DM chat
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janice805
Mentor
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210 Messages
1 year ago
Yes, I have those channels with choice, but I’m trying to return to the entertainment package and had those channels before I upgraded
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