4 Messages
Error 0033 trying to watch NCAA football on ESPN app Samsung TV
Tried to watch Georgia vs Mississippi State game this past Saturday and got error 0033.
I have done all the usual steps, deleted - reinstalled app, powered down TV completely. Talked to ESPN customer support - ESPN reset account. Still getting error.
Same error on THREE Samsung TVs and also on iPhone.
Accepted Solution
bcbsncjlj
ACE - Expert
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6.2K Messages
2 months ago
Error code 0033, which typically reads "The customer is not authorized for the content requested", usually means that you don't have a TV package that includes access to the content you're trying to view. This could mean the content you're trying to view isn't included in your TV channel lineup.
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sterlbilly
4 Messages
2 months ago
OK and good old ESPN support just bailed out of my chat after 30 minutes of typing....great
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sterlbilly
4 Messages
2 months ago
I do indeed have the TV package. I was able to watch the previous week's game just fine. I have DirecTV Stream Entertainment package, ESPN+ is provided via Verizon (a perk since my wife works for Verizon).
To clarify, I access the internet via AT&T fiber, my provider is DirecTV Stream. I have had no issues with accessing ESPN+ programming prior to this past weekend.
I have repeatedly logged out of ESPN app, deleted app, reinstalled app, and logged back in. This particular game is the only thing that won't play.
Thanks!
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bcbsncjlj
ACE - Expert
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6.2K Messages
2 months ago
What game? Maybe it was restricted to another channel. Just offering what the code means.
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sterlbilly
4 Messages
2 months ago
OK apparently this particular game was actually broadcast via the SEC Network and as stated above I don't have that package with DirecTV.
My Bad. Oh well, I really don't want to add more subscriptions. Going to end up more expensive than the Xfinity service I previously had.
Thanks All.
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bcbsncjlj
ACE - Expert
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6.2K Messages
2 months ago
Thanks. Closing thread.
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