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New Member

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1 Message

Thu, Sep 2, 2021 3:56 PM

Error code 10007-013

Keep getting this error when trying to stream on my new Samsung tv

bcbsncjlj

ACE - Expert

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565 Messages

2 m ago

Are they any other messages displayed with the error. I assume you are using an SmartTV - correct? The Samsung app has a long history of issues with the service all the way back to its conception. The best solution is to invest in a external device if you want to continue using the service. You are just on a long list of troubled subscribers using the embedded Samsung app. 

(edited)

New Member

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5 Messages

2 m ago

I recently began to have the same issue when I try to play shows stored in my library on my Samsung TV. Live TV streams work on the Samsung, and library play back works on other TVs and my iPad. So this must be a Directv Stream - Samsung issue.  Any solution other than a Roku stick for the Samsung?

bcbsncjlj

ACE - Expert

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565 Messages

2 m ago

None. They have always had issues with the Samsung app. Best thing to do is go with a supported streaming device like many many others.

New Member

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5 Messages

2 m ago

Here’s the error screen I get 

New Member

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5 Messages

2 m ago

Who is responsible for the Directv Stream app on the Samsung?  Samsung or Directv?  I at least want to complain to the right place 

New Member

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5 Messages

2 m ago

Wow - I recycled my home WiFi. Then I unplugged the Samsung and let it reboot. LO & BEHOLD - library playback was restored. I thought I had already tried that, but maybe not in the right sequence?  So maybe there’s hope for the world. . . . 

bcbsncjlj

ACE - Expert

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565 Messages

2 m ago

It will come back in time.

DIRECTVhelp

Community Support

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11.1K Messages

2 m ago

Hey @brent2000, thanks for reaching us.

We're glad to read that your services are working now.

Also, thanks @bcbsncjlj for helping out, we appreciate it.

Feel free to contact us anytime you need.

Alison, DIRECTV Community Specialist.

New Member

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1 Message

13 d ago

I’ve tried uninstalling and reinstalling  Direct stream app on my 2 year old Samsung Q60 tv. I have rebooted my Wi-Fi, and the tv. I have a very strong signal. When trying to watch shows from DVR cloud, O get a black screen then something went wrong screen with error 10007-013. Also On Demand does not play. All other apps work on the tv.  DVR playback works on another tv with a fire stick and all portable devices. What is the fix for this?

Ludwick577

New Member

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167 Messages

13 d ago

I have a Samsung RU7100 and the app is fine. Was using it earlier today.

New Member

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5 Messages

13 d ago

The only thing that works for me is unplugging the TV to totally reboot the app and WiFi connection. 



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