Are they any other messages displayed with the error. I assume you are using an SmartTV - correct? The Samsung app has a long history of issues with the service all the way back to its conception. The best solution is to invest in a external device if you want to continue using the service. You are just on a long list of troubled subscribers using the embedded Samsung app.
I recently began to have the same issue when I try to play shows stored in my library on my Samsung TV. Live TV streams work on the Samsung, and library play back works on other TVs and my iPad. So this must be a Directv Stream - Samsung issue. Any solution other than a Roku stick for the Samsung?
Wow - I recycled my home WiFi. Then I unplugged the Samsung and let it reboot. LO & BEHOLD - library playback was restored. I thought I had already tried that, but maybe not in the right sequence? So maybe there’s hope for the world. . . .
I’ve tried uninstalling and reinstalling Direct stream app on my 2 year old Samsung Q60 tv. I have rebooted my Wi-Fi, and the tv. I have a very strong signal. When trying to watch shows from DVR cloud, O get a black screen then something went wrong screen with error 10007-013. Also On Demand does not play. All other apps work on the tv. DVR playback works on another tv with a fire stick and all portable devices. What is the fix for this?
bcbsncjlj
ACE - Expert
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6.2K Messages
3 years ago
Are they any other messages displayed with the error. I assume you are using an SmartTV - correct? The Samsung app has a long history of issues with the service all the way back to its conception. The best solution is to invest in a external device if you want to continue using the service. You are just on a long list of troubled subscribers using the embedded Samsung app.
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Brent2000
New Member
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5 Messages
3 years ago
I recently began to have the same issue when I try to play shows stored in my library on my Samsung TV. Live TV streams work on the Samsung, and library play back works on other TVs and my iPad. So this must be a Directv Stream - Samsung issue. Any solution other than a Roku stick for the Samsung?
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bcbsncjlj
ACE - Expert
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6.2K Messages
3 years ago
None. They have always had issues with the Samsung app. Best thing to do is go with a supported streaming device like many many others.
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Brent2000
New Member
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5 Messages
3 years ago
Here’s the error screen I get
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Brent2000
New Member
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5 Messages
3 years ago
Who is responsible for the Directv Stream app on the Samsung? Samsung or Directv? I at least want to complain to the right place
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Brent2000
New Member
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5 Messages
3 years ago
Wow - I recycled my home WiFi. Then I unplugged the Samsung and let it reboot. LO & BEHOLD - library playback was restored. I thought I had already tried that, but maybe not in the right sequence? So maybe there’s hope for the world. . . .
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bcbsncjlj
ACE - Expert
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6.2K Messages
3 years ago
It will come back in time.
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DIRECTVhelp
Community Support
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254.6K Messages
3 years ago
We're glad to read that your services are working now.
Also, thanks @bcbsncjlj for helping out, we appreciate it.
Feel free to contact us anytime you need.
Alison, DIRECTV Community Specialist.
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Toest67
New Member
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1 Message
3 years ago
I’ve tried uninstalling and reinstalling Direct stream app on my 2 year old Samsung Q60 tv. I have rebooted my Wi-Fi, and the tv. I have a very strong signal. When trying to watch shows from DVR cloud, O get a black screen then something went wrong screen with error 10007-013. Also On Demand does not play. All other apps work on the tv. DVR playback works on another tv with a fire stick and all portable devices. What is the fix for this?
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Ludwick577
ACE - New Member
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3.4K Messages
3 years ago
I have a Samsung RU7100 and the app is fine. Was using it earlier today.
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Brent2000
New Member
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5 Messages
3 years ago
The only thing that works for me is unplugging the TV to totally reboot the app and WiFi connection.
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