Error message

Try deleting cache and data from device settings and reboot.

Do you travel and use the service? Billing info/zip code correct on your account? If you try watching it on the website when u get that error on firestick does the same thing happen?

Thanks it’s working now😎

I have the same problem, but for me it's with the AT&T box instead of a firestick.  This message has persisted for several days now, and restarts have not fixed it.  I have two other TV's in the house, and they do not have the same problem.  The only difference is that the other two TV's are hard wired to the internet via ethernet, and the TV with the problem is connected by WiFi.

What is the solution to fix this?

Have you tried connecting the Dtv Stream box with the issue via ethernet? Also restart your modem. So, you have 3 Dtv Stream boxes? 2 ethernet and 1 wifi?

Yes, I have 2 ethernet and 1 wifi.  I'll try restarting the modem (and wifi) later tonight to see if that helps.  I have not tried connecting it to ethernet.  I can also try that later tonight.

Just to rule out it's not the box and maybe your wifi somehow. 

Restarting the router and Wi-Fi solved the problem.  It's working again.

I have bad news.  I tried it again today and the same problem has come back.  Obviously restarting the router every day is not a practical solution.  My internet and Wi-Fi work with everything else in my house except for this one feature on the AT&T DirectStream box.  The AT&T box works perfectly for playing programs.  It only errors out when I click the down arrow with the remote to display the recent channels watched.

My internet provider is Google Fiber, and the WiFi is provided with Google Mesh devices.

I just restarted the router and Wi-Fi, and it didn't fix the problem.  So I guess it was coincidence that I thought it was solved last night.  So I still don't know how to solve this problem.

Try a factory reset on the box. Hold red button down for about 20-30 sec.

In the settings menu it says that a Factory Reset will do this: 

"Turns your device off and back on again and resets all settings to their original state.  Erases all account information from the device and the cloud."

I'm not sure what is saved on the cloud, but would this have a negative effect on the other two devices that I have? 

I'm sure I'll have to enter the Wi-Fi Name and PW after a factory reset, which is not a big deal.

No impact to cloud. The reset is by device only.