New Member
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7 Messages
Fast forward during sports not working
We record all sports and like to start watching 15 to 20 minutes after the game starts (so we can fast forward through the commercials). The fast forward will work the first time. After that when I try to fast forward the video continues until live tv. I have updated all the software, deleted the app and reinstalled, and restarted the Roku. I know my hardware works because I can go to Fubo and the fast forward works fine. Roku and Direct are blaming each other. Any ideas?
DIRECTVhelp
Community Support
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255.6K Messages
3 years ago
Hi Ann, having all functions working improves your entertainment experience. We'll look for a solution to get your Fast-forward. First, please confirm if your screen shows an error message when you try to use the function. LeidyE, DIRECTV Community Specialist
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AnnCway
New Member
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7 Messages
3 years ago
There is no error message. When I push fast forward one of two things happens. The screen freezes or the fast forward won’t stop and continues until the program is live. During the game last night, fast forward didn’t work. We switched to the Fubo app and everything worked fine. I tested our recording on Direct this morning and everything is working. It doesn’t work while the game is live.
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Dumoch126
New Member
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10 Messages
3 years ago
Same problem since the DIRECTV update mid december
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AnnCway
New Member
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7 Messages
3 years ago
That’s when it started here also.
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AnnCway
New Member
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7 Messages
3 years ago
Agreed. If that was the reason Direct wouldn’t want subscribers to be aware and it would happen with other programming. If they wanted to fix the issue it would have been done by now.
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jep0360
New Member
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2 Messages
3 years ago
We too have had this problem, until today (3/3/23). Watching our Directv stream recording of todays Thunder/Jazz game, and FF is working!!!. We aren't going to try pause or rewind, as we dont want to mess up anything, while its working. We are using a Roku Ultra that we just bought in Dec.2022. We have not done any suggested solutions.
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