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New Member

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2 Messages

Wednesday, April 6th, 2022 10:47 PM

Fast forward screen goes black

Whenever I use the fast forward on the cloud DVR, the fast forward screen goes black so I never know when I program has returned.

ACE - Sage

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46.4K Messages

3 years ago

What streaming device are you using?

How fast is your internet at the streaming device?

New Member

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2 Messages

3 years ago

I use the firestick and I really don't know how fast my internet is. I just remember buying the middle tier and I've never had a problem until I got direct tv stream.

Community Support

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255K Messages

3 years ago

Hi @Deeitnyre, thanks for the heads up.

Have you tried to reboot your Fire Stick?

If not, let's press and hold the Select and Play/Pause buttons at the same time, for five seconds. Select Settings > Device > Restart from the Fire TV menu and wait until it turns on.

Keep us posted on how it goes, we'll be happy to give you a hand.

Maria, DIRECTV Community Specialist

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