New Member
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2 Messages
Fast forward
Using ATT DirectTV Streaming box and watching recorded movie. I lost my internet connection for about 5 minutes and whe I resumed the movie and used the fast forward button where i used to see the images of the skipped portion (commercials) suddenly didn’t show up any more. The tv shows the last scene of the where i started the fast forward. The button does fast forward but without the scene’s being skipped showing you have no idea when to stop the fast forward.
DIRECTVhelp
Community Support
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255K Messages
3 years ago
Hi @sirragu54, we are here to help.
Did you try closing the record and opening it again?
We want to make sure because it happens when the connection is interrupted, so you just need to close the app and try again.
If that doesn't work, please uninstall the app and install it again, it will refresh the features.
Let us know how it goes, or we could check further options.
Joan, DIRECTV Community Specialist
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Ludwick577
ACE - New Member
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3.5K Messages
3 years ago
Which device? Did you restart it?
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sirragu54
New Member
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2 Messages
3 years ago
Actually, after about an hour of this problem, it started working again. It was during the same movie. Seems strange that I didn’t do anything and just fixed itself. Being in IT for 42 years I can be sure that it will happen again. Thanks for the replies.
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DIRECTVhelp
Community Support
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255K Messages
3 years ago
@sirragu54 thank you for keeping us updated about this, we appreciate your feedback.
Don't hesitate to reach back out to us in case you need assistance in the future, we'll be here to help.
Juan, DIRECTV Community Specialist
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Ludwick577
ACE - New Member
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3.5K Messages
3 years ago
@sirragu54 I've had Dtv stream for 6 months and it's never happened to me.
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mtedwar
New Member
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2 Messages
3 years ago
I'm constantly having to reset my fire-stick because when I try to access Direct Stream, it just sits there on the logo screen. Then, when I do get access, I'll have to reset again because the fast forward/feature doesn't show the images being skipped. So, I get in a habit of every time I access, I immediately reset my fire-stick. Frustrating.
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litzdog911
ACE - Sage
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46.4K Messages
3 years ago
How old is your FireStick, @mtedwar ?
The Stream App isn't officially supported on the first generation Fire devices.
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mtedwar
New Member
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2 Messages
3 years ago
It’s the brand new 4K.
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