4 Messages
Favorites when jumping to day
If you jump to a day the guide switches to show all channels. There is no way to display only favorites when jumping to a day. This means you have to scroll through all channels which defeats to purpose of having favorites. Very annoying when trying to find a future broadcast via the guide.
DIRECTVhelp
Community Support
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254.6K Messages
25 days ago
Hi, @sbondell. We're sorry you're having issues with your guide. Your channel favorites should still show up while you select the "Jump To Day" option. If you haven't yet, please reset your receiver(s) by pressing the red reset button or unplugging it from the power source. Learn more here: Reset Or Refresh Your DIRECTV Receiver or Box | DIRECTV Support Let us know how it goes. Mark, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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254.6K Messages
25 days ago
May we know what type of streaming device you're using to browse the guide? John, DIRECTV Community Specialist
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sbondell
4 Messages
24 days ago
I now realize the streaming device is the key. The behavior i described is with all Roku devices, Ultras including a new 2024 model and 4k sticks. Firestick products keep the favorites when jumping to day..
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DIRECTVhelp
Community Support
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254.6K Messages
24 days ago
We're glad you've figured it out. If you need further help, please let us know. Mark, DIRECTV Community Specialist
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sbondell
4 Messages
23 days ago
Figuring it out does not fix the problem. The point is there is no reason other than poor programing for the Roku version of the Directv app to not work the way the Firestick app works for this particular action. Having the guide change from favorites to all when jumping to a day is just not logical and the work around is ridiculously inconvenient.
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DIRECTVhelp
Community Support
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254.6K Messages
21 days ago
We'll send you a DM to further investigate.
Carryl, DIRECTV Community Specialist
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