New Member
•
11 Messages
Free unlimited dvr
According to multiple sources, including the directv stream website, new customers will be receiving unlimited dvr for no extra charge. Will us existing customers who are currently paying the $10 a month for it be receiving it for free as well?
bcbsncjlj
ACE - Expert
•
6.4K Messages
3 years ago
Don't count on it! Of course you can cancel and sign up again under another email address.
0
0
litzdog911
ACE - Sage
•
46.4K Messages
3 years ago
Note also that "unlimited" is a misnomer. Their server will only hold recordings for 90-days.
(edited)
0
0
Ludwick577
ACE - New Member
•
3.5K Messages
3 years ago
I just spoke with a Dtv Stream rep on the phone. He told me the "free" unlimited DVR is also going to be added to all packages for existing customers. He added free unlimited dvr to my package.
(edited)
0
bcbsncjlj
ACE - Expert
•
6.4K Messages
3 years ago
Maybe for you (a newer member) but I bet grandfathered plans want get it.
0
0
litzdog911
ACE - Sage
•
46.4K Messages
3 years ago
Right. The "free unlimited DVR" is a promo for new customers only.
0
0
Ludwick577
ACE - New Member
•
3.5K Messages
3 years ago
Nope. It is for existing customers as well (not sure about grandfathered) The agent told me they are in the process of adding it to existing customers' accounts in the next 2 days. They already added it to mine. There are also posts on reddit from other existing accounts with it added today.
(edited)
0
litzdog911
ACE - Sage
•
46.4K Messages
3 years ago
Hmmm, I hope you're right @Ludwick577
The fine print on the website says:
"Online only. New DIRECTV STREAM customers only. Offer not available to DIRECTV and U-verse customer switching to DIRECTV STREAM. Data connection req'd. Recording expire after 90 days. In a series recording, max 30 episodes stored (oldest deleted first which may be less than 90 days). Restr's apply."
0
0
bcbsncjlj
ACE - Expert
•
6.4K Messages
3 years ago
Existing accounts and grandfathered accounts are totally different. I can assure you if they offer the free DVR to grandfathered accounts at the price we pay that there will be some highly p***ed off subscribers.
0
0
litzdog911
ACE - Sage
•
46.4K Messages
3 years ago
My online account statement still shows the $10 add-on charge for "unlimited hours of cloud DVR".
0
0
bcbsncjlj
ACE - Expert
•
6.4K Messages
3 years ago
I don't even get the option for the $10 add-on.
0
0
Ludwick577
ACE - New Member
•
3.5K Messages
3 years ago
According to reddit and the phone agent free for existing customers will happen over the next 2 days. Here is a post from reddit (from today)
0
jtshep1
New Member
•
86 Messages
3 years ago
I just chat online and rep said it was a 30 day trial. At end of chat I was asked if chat was satisfactory or unsatisfactory I hit unsatisfactory
2 minutes late I got a call from them. Rep said all customers getting it added to account automatically. Said will get a email.
I also noticed on my acct about 10 days ago got a $10 refund. Doesn’t say what for.
0
bcbsncjlj
ACE - Expert
•
6.4K Messages
3 years ago
Yeah but our subscriptions are even prior to those subscription offerings.
0
0
litzdog911
ACE - Sage
•
46.4K Messages
3 years ago
I subscribed to DirecTV Stream last month. So not a "new customer", but pretty close.
0
0
bcbsncjlj
ACE - Expert
•
6.4K Messages
3 years ago
About 5 years ago here. Joined the first day when it first was released.
0
0