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M

New Member

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2 Messages

Friday, May 26th, 2023 7:20 PM

getting the correct local channels

I signed up for Directv Stream a few months ago. I liked the service enough that even though my locals are out of Dallas Fort Worth, I was ok with that.  recently I was on the directv website and pulled up channel lineup and it shows my locals being out of Waco Texas.  I have spoken to several reps about this and they all say in order for me to get waco stations I have to have a Waco address.  Waco is about 45 minutes from me and Dallas Fort Worth is over 2 hours away from me. I feel like there has to be an easier way to get the Waco stations. 

ACE - Expert

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14K Messages

9 months ago

what's your zip code?  and what streaming device are you using?

New Member

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2 Messages

9 months ago

Hi, my zip is 75838 Limestone county. And I use the DIRECTV osprey boxes

ACE - Expert

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1.1K Messages

9 months ago

Yes, that zip code appears to be in the WACO-TEMPLE-BRYAN DMA.  But what they look at isn't your physical address (they may not even have that) but your billing address - the address associated with the credit card they have on file to pay for the service.  Does that address match your physical address?

New Member

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1 Message

9 months ago

I have a gemini gateway box for DTV stream which works fine.  I just bought a new Roku tv that has DTV stream app available.  The Roku TV app only has local stations from Charlotte North Carolina and we live in Greenville, South Carolina.  The gemini streaming box that I attached to the new tv as well has the correct Greenville local stations.  How do I get the Greenville stations on the new tv's app?  Or conversely, how can I get the gemini box's remote to operate the volume on the tv?

ACE - Expert

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5.1K Messages

9 months ago

Local channels are based on your billing address and your cable modem IP address. The Gemini device has location services, so it knows where you are located, whereas the Roku TV device does not have location services. It appears your ISP provider has your IP address defined closer to Charlotte than Greenville. That is why your Roku TV displays locals from Charlotte. Solution: Either your ISP provider needs to move your IP address closer to Greenville or you need to use an external streaming device that has location services for your Roku TV.


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