New Member
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2 Messages
Guide issues on the DTV Stream app on Apple TV
I went from a Roku to an Apple TV 4K device. When you go to the Guide, it defaults to the top channel in the Guide, either alphabetical or numerical, NOT the channel you are watching, as the Roku device did. The Roku app starts the Guide right in the location of the current channel you are watching, and you can scroll up or down from that point. The Apple app does not. Is there a fix for this, or a place to submit a fix suggestion to Directv so they can see what it is doing?
Thank you
DIRECTVhelp
Community Support
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255K Messages
3 years ago
DIRECTV is always working to improve our customers experience, we want to tank you for your suggestion and we'll take this into consideration
For further assistance in the future, please do not hesitate to reach back out to us, we're here to help!
Luis, DIRECTV Community Specialist
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jsmitty704
New Member
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1 Message
3 years ago
Same here. Very annoying and not at all user friendly or intuitive.
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cgraydotcom
New Member
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2 Messages
3 years ago
This does only happen when “favorites” is activated. When “all channels” is activated, it will show the guide from the current channel you are watching. Why the difference??
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DIRECTVhelp
Community Support
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255K Messages
3 years ago
Hi @cgraydotcom, thanks for letting us know your thoughts and suggestions about how the guide works on Apple TV.
DIRECTV is going to take your feedback into consideration to improve the features of our app, we want our customers to feel comfortable and to enjoy of the experience.
We're here to help in case you need further assistance in the future!
Sebastian, DIRECTV Community Specialist
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