Contributor
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2 Messages
Guide Sort and Captioning using Gemini randomly changes
I have stream and gemini.
I have Guide Sorting set to by number. It randomly changes to alphanumeric.
I have Captioning turned On. It randomly turns off.
Both settings appear to change concurrently. Is there any way of locking the settings in? I'm getting tired of this.
DIRECTVhelp
Community Support
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254.6K Messages
17 days ago
Hi @jdarago. We're sorry for the issues with the Guide and Closed Captioning. We're here to assist. Let's meet in DM to investigate further. Rhyan, DIRECTV Community Specialist
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Ludwick577
ACE - New Member
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3.4K Messages
16 days ago
Do you have more than one device on the same profile? B/c of people on another tv/device change those settings--it will change for all devices.
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jdarago
Contributor
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2 Messages
16 days ago
I have a Gemini on one TV and an Osprey on another TV. But, I know for a fact that no one changes the Captioning or the Guide Sort on the Osprey TV. The person who uses that TV the most has no clue how to change the settings. Unless pressing some random button on the remote can change settings... I have explored that possibility and don't see a way to do it.
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