Welcome to the DIRECTV Community Forums

Connect with users, ask questions, and find answers!

Contributor

 • 

4 Messages

Monday, May 16th, 2022 6:17 PM

Guide stuck on two weeks ago

Our guide is stuck on April 24th at 1:30 AM. and it's 5/16 at 2:14 pm. I have reset the box 3 times, unplugged the ethernet, and used two different WIFI, and still won't update. Any Ideas?

Accepted Solution

ACE - New Member

 • 

3.5K Messages

3 years ago

U try the red button reset? Restart your internet modem/router as well. Also, try hard wiring it to your internet router instead of using wifi.

(edited)

Accepted Solution

Contributor

 • 

4 Messages

3 years ago

I had to factory reset the box. Only way to fix it. Thanks to everyone that helped. 

ACE - Sage

 • 

46.4K Messages

3 years ago

What streaming device?

Contributor

 • 

4 Messages

3 years ago

Model c71kw-400 says connected and all the wifi and ethernet but fails the network test. Another box in the bedroom works fine. 

ACE - Sage

 • 

46.4K Messages

3 years ago

What happens if you swap locations of the two C71Ks?


NEED HELP?