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New Member

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2 Messages

Sun, Oct 17, 2021 12:02 AM

Harmony Remote with Apple TV Moving Two Spots

When navigating the menu and guide in DirecTV Stream app on AppleTV with a Harmony remote, the cursor moves two spots instead of one. AppleTV remote is fine, and Harmony remote is fine with other AppleTV apps. Issue started today.

DIRECTVhelp

Community Support

 • 

12.2K Messages

2 m ago

Hi @User511 Happy to help you with your remote control.

Let's trying the following steps:

1. Open Harmony app on your smartphone or Iphone.

2. Go to actives > Apple TV > Connectivity.

3. Make sure the app is in Bluetooth pairing.

4. Open Apple TV settings > Remote and devices > Bluetooth.

5. Look for Harmony keyboard with the Apple TV once it populates to the DIRECTV stream app.

The issue should be fix it. Let us know  how it goes.

Manuela, DIRECTV Community Specialist


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