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Saturday, September 17th, 2022

HDR - option says HDR not supported on Phillips 4K TV

Two things are going on here

1. DirectTV Stream channels are all of sudden dark however when I switch over to the apps the tv shows its normal resolution

2. Also I checked the HDR settings to turn it off and back on. I set the HDR to off the box restarted however when I attempted to set it back to HDR it is now saying HDR is not supported on this device.  This TV supports HDR. I purchased this tv about 4 months ago

3. Again the apps are working fine Netflix, Disney, Hulu and Amazon Prime Video but whenever I revert back to Live TV all of the channels are not showing correctly.  

Any help or guidance will be appreciated. I don't think there is anything wrong with my TV Device but something is definitely wrong with the streaming channels.  Thanks in advance with any help you can provide.  

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ACE - New Member

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3.6K Messages

3 years ago

Personally, I think the picture looks better with the HDR off. But if you want to have it on maybe try a red button reset on the side of the box--or---unplug the HDMI cable and plug it back in.

ACE - Sage

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46.7K Messages

3 years ago

Most folks prefer the video quality with HDR OFF. 


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