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New Member

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15 Messages

Friday, November 26th, 2021 8:22 PM

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Heavy Network Congestion - Ughhh!

I'm consistently getting 5-7 times per week and like 10 times on Thanksgiving day the message "When the network is heavily congested, your video may not play smoothly.".  In many cases it just stops and starts about a 30-60 seconds later.  You also lose the last 60 seconds of programming.  This is frustrating and in my opinion a DirectTV Streaming network capacity issue.  Here's why:

  1. I am using a FireTV Stick 4K Max and it is a WIRED connection.  I also have Gigabit Fiber (1000 mbps) and there were no other devices being used in the house - streaming was it!
  2. Over the last 3 months I have been testing Hulu Live, Youtube Live, and Directv Stream.  DirectTV wins for 5.1 Audio on almost all channels which is an important feature for me - however they lose the streaming competition.  At no time did Hulu or Youtube give me streaming issues or degraded quality like what happens with DT Streaming
  3. I think Directv Streaming needs to acknowledge the issue and fix it - otherwise I think they will lose customers and I'll end up going back to something more traditional.

By the way - I have also rebooted my devices/routers and that does nothing either and in fact happened only an hour after rebooting.

Has anyone else experienced this or have a solution?  Perhaps different DNS settings or something?

ACE - New Member

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3.5K Messages

3 years ago

Have you also tried your Firesticks's wifi?

ACE - Sage

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46.4K Messages

3 years ago

What your speedtest results (www.speedtest.net) ?

New Member

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15 Messages

3 years ago

Speed results run multiple times through Amazon FireTV Stick and right after I received the congestion notice was 94 mbps and 95 mbps.  If I run it on my iPad - it is over 400 mbps on wifi.  FireTV Stick must limit to 100 mbps on their device.

I've not tried Wifi as that doesn't make any sense to me as wired is always faster unless the FireTV Stick allows more bandwidth on wifi than on Wired - which seem weird.

New Member

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15 Messages

3 years ago

Also - just did it again I rebooted the system 30 min prior...so this is definitely a DirectTV issue in my mind.

ACE - New Member

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3.5K Messages

3 years ago

But your firestick doesn't come with an ethernet port you had to rig that up, right? Doesn't make sense? You should always troubleshoot and try to eliminate every potential issue. Sometimes weird things happen. It's not a Dtv stream issue I just tried my firestick and the Dtv stream app works fine on it.

(edited)

New Member

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15 Messages

3 years ago

Sorry for not being clear.  Yes - the FireTV Stick does have an ethernet port adapter sold specifically by Amazon for their devices - however it is only 10/100 and doesn't take on the full benefit of the speeds I have.

I do have a second TV with a FireTV stick (4k) and it is on WiFi and I have the same issues with that device also.  Seems interesting that Hulu and Youtube had no streaming issues for over 2 months yet DirectTV does.  It's just frustrating and maybe I'll just have to switch back to traditional wired TV like cable or dish.

ACE - Expert

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6.4K Messages

3 years ago

You can not compare live multi-stream services like DirecTV Stream to single stream services like Hulu, Youtube, Netflix or Amazon. The data delivery is totally different. I would suggest that you reset everything again (modem, router and devices).

ACE - New Member

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3.5K Messages

3 years ago

Just get a Dtv stream box. I've been using mine for around 5 months without one issue. I switched over from Mediacom cable and DTV stream is much cheaper vs what I was paying cable and you don't get nickle and dimed with local fees.

(edited)

ACE - Expert

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36.9K Messages

3 years ago

Yes - the FireTV Stick does have an ethernet port adapter sold specifically by Amazon for their devices - however it is only 10/100 and doesn't take on the full benefit of the speeds I have.

Whether the FireTV stick is 10/100 or 10/100/1000 or even 10/100/1000/5000, that doesn't really mater, regardless of whether your Internet connection is 100 mbps or 5000 mbps.  Today there is no online content that needs more than about 25 mbps.  NONENada.  Thus that 10/100 adapter is quite capable of pulling data fast enough to show any content you can get.  And it is quite capable of pulling it more reliably than that FireTV stick can pull it over Wi-Fi, because my experience with FireTV Wi-Fi has not been great, compared to other Wi-Fi clients, across at least 5 different Access Point/Routers.

New Member

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15 Messages

3 years ago

Thanks for the comments and suggestions.

bcbsncjlj - I'm not talking about the single stream - I'm talking about multi-stream live TV versions of Youtube and Hulu - their live TV versions are the same multi-stream services I have been testing and mentioned in my original post.

Ludwick577 - Thank for the suggestion - I've been thinking about getting their device anyway - but didn't want to spend the money on it and have the same issues.  Maybe their device helps and sounds like you haven't had any issues.

Does anyone else have any issues using DirectTV's box?

Thanks!

 

ACE - Expert

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6.4K Messages

3 years ago

@Colorado3G Then you are talking about "YouTube TV" and "Hulu Live" not "YouTube" or "Hulu". That's different!

As for the box its proprietary. You have to be a subscriber to use it for other services and apps. By default the box loads DirecTV Stream. You access apps thru a limited PlayStore app after you login. As long as you have a DirecTV Stream account its fine. Without the account the box is a brick.

(edited)

ACE - New Member

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3.5K Messages

3 years ago

@Colorado3G  all you have to do is read thru the past forum comments to see there are very few, if any, complaints about the Dtv Stream box.

New Member

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15 Messages

3 years ago

@bcbsncjlj - Yes - that’s exactly what I mentioned in my original post and have had zero problems with them vs DirectTV Stream.  However - didn’t like them because of their spotty and poor 5.1 Audio….DirectTV Stream has the beat on that for sure!

Maybe I’ll test the DirectTV box. 

Thanks!

New Member

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5 Messages

3 years ago

We have 3 TVs.  The main one in the family room I bought a DirecTV Streaming box for.  The other 2 TVs upstairs we have Roku boxes.  All work very well.  One advantage to the DirecTV Streaming box is the remote has numbers and makes it easy to choose a channel (or you can use voice as well).  The Roku remotes don’t have numbers so you have to scroll to your desired channel.  No big deal.  The DirecTV box seems to work very well but doesn’t have all the apps that the Rokus do.  We probably end up using the Roku boxes (not the sticks) more often.  My biggest complaints with DirecTV streaming are with the channel guide and the DVR.  The DirecTV satellite UI was so much better.

ACE - New Member

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3.5K Messages

3 years ago

Directv Stream boxes have google play store and apps. What app doesn't it have that Roku has?

(edited)


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