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New Member

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26 Messages

Tuesday, February 8th, 2022 8:31 PM

How do I stop the "We've paused your program" From coming on?

It is annoying, right in the denouement of a movie the screen goes black and I get this pointless message. 

 

ACE - Expert

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6.2K Messages

3 years ago

You don't. Its a warning for inactivity with no action for about 4 hours to prevent excessive internet use. Just select keep watching. In he future just do some action with the remote within he time limit and the message will reset.

New Member

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26 Messages

3 years ago

It is not for directv stream to decide how much internet I use. You could disable this on satellite. The more I learn about directv stream the worse it gets. 

New Member

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26 Messages

3 years ago

And it was not 4 hours, I was watching a movie. So during a movie I have to distract myself, lose focus and remember to manipulate the controls so I do not get distracted and lose focus on the movie buy the  pause your program message? Ugh, directv stream was a bad idea. 

ACE - Expert

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6.2K Messages

3 years ago

All the internet streaming services have some form of internet usage time-out. Its not just DirecTV Stream.

Community Support

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254.7K Messages

3 years ago

Hello @lowprosteve, thanks for reaching out.

At this moment, there is no way to remove the sleep mode of the DIRECTV STREAM service. It's part of the features that comes with it. We understand your point on this, and we will pass your feedback along. Thanks for taking the time to share your experience with us.

By the way, thanks for your insight @bcbsncjlj.

Mateo, DIRECTV Community Specialist

ACE - Sage

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46.2K Messages

3 years ago

I suspect that it's not just for your benefit, but also DirecTV's. No need to stream video to someone that's no longer watching. What's puzzling is that it's coming on sooner than four hours. 

New Member

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3 Messages

3 years ago

I am about to unsubscribe to DirecTV Streaming because of this. 

New Member

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1 Message

3 years ago

I work from home.  I have to test software and provide technical support. I have the tv on directtv stream to watch CNN all day because of the events in today's headlines. I do not have the time to stop and press my remote every few hours or even to remember to do this. The pausing feature should be disabled or make it so that it is voluntary to have it turned on or off.

ACE - Expert

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6.2K Messages

3 years ago

Well no one here can make the change and no one here has an inside connection to the engineers to request any enhancements. Your best shot is to contact support and discuss with a support rep.

ACE - New Member

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3.4K Messages

3 years ago

I have a Dtv stream box and leave my tv on the same channel all day and never get that popup. Did you try turning off power saving and screen saver in the settings.

(edited)

ACE - Expert

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6.2K Messages

3 years ago

Nice Chas. That was very helpful. Enough or leave please.

New Member

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3 Messages

3 years ago

OK.  Enough is enough!!  You paused my programming with 26 seconds left in the NCAA Final Four!!!!!!  If you can't disable this, then I am done with you!  HOW DARE YOU!

ACE - New Member

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3.4K Messages

3 years ago

Turn off power saving and screensaver in the settings

ACE - Expert

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6.2K Messages

3 years ago

Also depends on the device and model. Not everyone has a DirecTV Stream box.

ACE - New Member

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3.4K Messages

3 years ago

I really wish we could block people on this forum. 

(edited)


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