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New Member

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11 Messages

Thursday, May 26th, 2022 4:48 PM

How to Report a Wrong Channel Number

For my locals, one of the channel numbers is wrong.  It's listed int he guide as channel 26 but should be 19.  Is there a way to report this and get it fixed?

New Member

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7 Messages

2 years ago

They must have some of the local channels that way. I have a channel that is 33 in my area but 14 on directv stream

New Member

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11 Messages

2 years ago

All my locals are correct except one.

CBS (31) - Correct

NBC (25) - Correct

FOX (43) - Correct

PBS (47) - Correct

ABC (26) - Incorrect, should be 19

ABC 26 is a Chicago station over 150 miles away and unable to be tuned in with an OTA antenna.

ACE - Expert

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14.1K Messages

2 years ago

what's your zip code?

Community Support

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254.4K Messages

2 years ago

Hello @muzicman61, we're here to help figure out what's behind this.

How long ago did you notice the wrong local channel in your programming? Is this happening in all the devices you use to stream? Please also confirm if your guide is also showing the incorrect information, along with your ZIP code to get started.

We're here to help.

Maria, DIRECTV Community Specialist

New Member

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11 Messages

2 years ago

Well I just subscribed two days ago and it was like this from the start. And yes it's happening on all my devices (Firesticks).

Note that the content is correct and is channel 19 but the guide has it listed as 26.

My zip code is 61615

ACE - Expert

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14.1K Messages

2 years ago

According to my info the correct abc channel for your zip code is 26, it is actually station WEEKD2.  There's lots of simulcasting in your area so its possible the station logo on your screen says channel 19 because that's where the programming is originating

(edited)

Community Support

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254.4K Messages

2 years ago

Thanks for sharing @muzicman61.

 

Is there any way you can tun those local channels from a different device such as a laptop or phone? Please let us know if ABC is listed wrong from there.

 

Maria, DIRECTV Community Specialist 

New Member

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11 Messages

2 years ago

Same thing on my laptop. This is not a device issue.

ACE - Expert

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14.1K Messages

2 years ago

why do you think it should be 19?

New Member

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11 Messages

2 years ago

Because our local station has always been ABC 19. If you time into the news it's ABC 19. Not 26.

I have never had a cable service where the local channel numbers did not match.

Community Support

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254.4K Messages

2 years ago

@muzicman61, thank you for the information!
 
We would like to take a look into your account in order to take the next step. Let's meet in a Direct Message to take a closer look into this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).
 
Maria, DIRECTV Community Specialist

ACE - New Member

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3.3K Messages

2 years ago

According to WEEK channel's wikipedia ---that company simulcasts several channels. NBC news, WB, ABC, ION. The digital channel number for subchannels are 19 dot. https://en.wikipedia.org/wiki/WEEK-TV

Looks like 19 used to be ABC there but that channel in 2016 after a sale

https://en.wikipedia.org/wiki/WHOI_(TV)

(edited)

ACE - Expert

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14.1K Messages

2 years ago

the directv satellite locals list for that zip shows it as channel 26, I assume that's where it came from.

New Member

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11 Messages

2 years ago

Well thanks for all the responses.  I guess the bottom line is I'm happy that the content is that of WHOI channel 19 in Peoria and not ABC channel 26 out of Chicago.  For as long as I can remember, and I'm 60 years old, ABC for the Peoria area has always been ABC HOI (Heart of Illinois).  As a child I always tuned the UHF TV knob to 19. 

If you look them up in Wikipedia, it also shows channel 19.  Even my previous providers like I3 Broadband, Comcast/Xfinity and Mediacom had them as channel 19.  I guess I'm just perplexed where DirecTV came up with channel 26 for WHOI ABC.

Community Support

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254.4K Messages

2 years ago

@TexasBrit, thank you for your accurate response

 

@muzicman61, let me clarify this for you, ABC channel for your zip code is number 26 you can review the details here. In addition, due to the simulcast of some programming in your area, the number 19 could appear on your screen.

 

Let us know if you have any other question about it, we are here to help.

 

Julian, DIRECTV Community Specialist


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