Welcome to the DIRECTV Community Forums - connect with users, ask questions, and find answers!

L

New Member

 • 

2 Messages

Tue, Dec 15, 2020 4:22 PM

Hulu programs has no sound with streaming device

I just got this stupid device about a week ago.  I thought it was going to be an easy switch to only have one device for streaming.  However after setting up and trying to use the Hulu app there is no sound on a show you try to stream.   There is sound right at the beginning for the 10 sec. network animation that plays before the show begins but nothing at all for the actual show.  This is on every single program I clicked on just to see if it was on the one I was trying to watch only but it's not.  All programs.  Also this is on both devices I received.  I have uninstalled the apps, reinstalled the apps, restarted the devices, tried different settings.  Tried to do a "chat" regarding this and the person said.  "don't worry I have escalated your problem and it will be fixed in 2-3 days"  yeah...right...feels like a ploy to make me have to keep these not working streaming devices!  

Anybody know how to fix this issue  or should I just cancel and send this crap back?

Accepted Solution

Official Solution

Jrandomuser

ACE - Expert

 • 

264 Messages

1 y ago

Hulu is not a supported app on the DIRECTV stream device.  This is almost certainly because they and Hulu haven't worked out a business arrangement (as in "who pays who how much for what").  As long as that is true, neither DIRECTV nor Hulu will care if the Hulu app works correctly on the DIRECTV STREAM device, and neither will do anything to fix any issues.  Hence the need to find a version that happens to work if you sideload it.

(edited)

Lparsons21

New Member

 • 

11 Messages

1 y ago

Yeah, you are probably trying to use a current version of Hulu, that won’t work.

Install version 2.1.3 and it will.  Just do a google search for hulu 2.1.3 apk and it should find it for you to sideload.

New Member

 • 

2 Messages

1 y ago

I’m having the same issue and I cannot figure out how to install the “new version” as the comment on this thread says. 

New Member

 • 

2 Messages

1 y ago

Yeah I tried and it didn’t work.  It doesn’t make any sense to me that the station jingle thing plays and the sound from an ad plays but as soon as they program starts absolutely no sound... I gave up and just use my roku although it kinda defeats the point of having the DIRECTV stream device.  I was trying to downsize and now I’ve just added another device and remote to keep track of :( 

(edited)

New Member

 • 

2 Messages

1 y ago

I found out you can broadcast from your phone to the tv so that’s what I’m doing for Hulu and it works. fix this!!

(edited)

New Member

 • 

1 Message

9 m ago

I have DIRECTV STREAM.  Tried Hulu but it doesn't work.  Bye bye Hulu.

(edited)

New Member

 • 

2 Messages

9 m ago

Hi, did you manage to fix the problem?

New Member

 • 

1 Message

9 m ago

I downloaded the Hulu app from the Google Play store on my new DIRECTV STREAM. The sound on Hulu does not work at all. It works everywhere else (Netflix, ESPN, etc). (Edited per community guidelines)- this is why I chose  DIRECTV STREAM. Please fix it Hulu, or whoever. 

(edited)

New Member

 • 

1 Message

9 m ago

The sound doesn’t work on any of the apps I’ve tried. Not even google play store. It only works when I’m using DIRECTV STREAM. Someone please help!

(edited)

New Member

 • 

3 Messages

8 m ago

I'm having the same problem with the Hulu app (up to date)--station tag plays fine, but program has no audio. Both with the AT&T device set to stereo and surround default audio. Any update on this?

New Member

 • 

2 Messages

8 m ago

Just got the DIRECTV streaming device and I’m getting the same thing, no sound on Hulu.  I pay extra for Hulu without commercials.  I expect it to work.

(edited)

New Member

 • 

2 Messages

8 m ago

Hey, I just got it to work. I had to open Hulu on my phone and then cast to the TV.  Now I have sound and can pause and rewind.

ang3l2701

Mentor

 • 

4 Messages

8 m ago

Here is the Hulu 2.1.3 apk that works with the Osprey box:

https://www.apkmirror.com/apk/hulu/hulu-android-tv/hulu-android-tv-2-1-3-release/hulu-for-android-tv-android-tv-2-1-3-android-apk-download/

New Member

 • 

3 Messages

8 m ago

Thanks! I would prefer Hulu patch their native app so it's functional.

New Member

 • 

1 Message

7 m ago

I'm confused when you open Google Play on the DIRECTV stream device you only get the option for Hulu for Android TV app and not the Hulu: Watch TV shows, movies & new original series app.  But if you use Google Play on other devices you get both options.  It seems like Hulu for Android TV app looks to have problems, where as the Hulu: Watch TV shows, movies & new original series app seems to perform better.  Does anyone know how to download or install the Hulu: Watch TV shows, movies & new original series app on to the DIRECTV stream device?

(edited)


NEED HELP?

New to the Community? Visit the Community How-To and Guidelines to get started.
New to the Community? Visit the Community How-To and Guidelines to get started.