Welcome to the DIRECTV Community Forums

Connect with users, ask questions, and find answers!

New Member

 • 

1 Message

Sunday, May 1st, 2022 2:33 PM

I lose the guide channel letters and symbols

Every time I leave the directv stream app or when I start it for the first time I have to restart my fire stick max.  When I enter the directv streaming app the channel letters and symbols appear in the channel box.  Is there a setting or fix to remove this repetitive problem?

ACE - Expert

 • 

6.3K Messages

3 years ago

Been reported many times. I am not having the issue at all on my fire sticks. Are you exiting using the home button or exiting by using the back button till the app asks to exit or not? Its been noted the home button exit causes the problem. Exit the app by using the back button to close the app.

(edited)

ACE - New Member

 • 

3.5K Messages

3 years ago

Yes, exit the app properly using the firestick back button, then the app pops up saying "are you sure you want to exit" then hit exit. If you do that every time you are done using the app--you won't have the logo issue again. 


NEED HELP?