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New Member

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4 Messages

Thursday, December 23rd, 2021

I'm getting error code 0027:The E-token is corrupted

I'm getting error code 0027:The E-token is corrupted when I try to watch anything on my ESPN app. how do you fix this? I've tried deleting the app and reinstalling (several times) it doesn't help

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ACE - Sage

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46.7K Messages

4 years ago

What streaming device are you using?

Perhaps an issue with the ESPN+ App, not DirecTV Stream?

New Member

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4 Messages

4 years ago

I'm using a Fire Stick. All of my other apps are fine and ESPN+ works on the app. I believe it to be a Direct TV issue

Community Support

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255.6K Messages

4 years ago

Hi @treyd444, thanks for reaching us!

We understand how important is to have your service working properly. In order to better assist you, please confirm with us if you have tried to reset the DIRECTV STREAM credentials. If not, please try this option and let us know if it works.

Thank you!

Angela, DIRECTV Community Specialist

Community Support

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255.6K Messages

4 years ago

Thank you for following up, @treyd444!  

Please try clearing cache and cookies on the device that you are using to stream the app, and also resetting your credentials if possible. Let us know how it goes!  

Maria, DIRECTV Community Specialist

New Member

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4 Messages

4 years ago

I have reset everything and it's still not working

Community Support

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255.6K Messages

4 years ago

Hi, there. Thanks for bringing this to our attention.

To better assist you and to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).

We'll be here to help.

Camilo, DIRECTV Community Specialist

New Member

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4 Messages

4 years ago

I cleared the cache again and it worked! Thank you for your help


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